Assistant Manager Job at Five Guys UK (Birmingham)

Job Description

In every restaurant, you’ll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant’s results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our Assistant Managers are there to demonstrate leadership, coaching and direction, along with bringing our values to life for their team and our customers.

Job Responsibility

Leading from the front and being hands-on, working on the line and on the dining area
Supporting the General Manager in the delivery of perfect burgers & fries, store results and providing an above & beyond experience for your team and customers
Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values
Ensuring every customer is delighted with their order and their Five Guys experience
Dealing with complaints promptly in an open and honest way
Ensuring that each shift runs as smoothly as possible and that our values form part of your shift management, thinking about long-term plans
Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs
Spotting potential and developing your team to ensure there is a strong talent pipeline

Requirements

At least 1-2 years of management experience in a similar role within a high-volume hospitality or QSR environment
A track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews
Experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets
A proven track record of leading, coaching, and motivating a team
A solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5-star hygiene ratings
Available to work a variety of shifts, including evenings, weekends, and holidays

What we offer

An achievable bonus scheme worth up to 15% of annual salary
An additional Secret Shopper bonus worth up to £2,000
High Performer Awards and Bonuses
Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
33 Days paid holiday
Paid breaks
Free burgers, fries and shakes while on shift
Life assurance
Access to Stream financial wellbeing app
Days out and social events
Invite to the annual Assistant Manager conference
Team competitions – “Fry Cup” and “Olympics”
Five Guys Perks – employee discount program
Access to wellbeing support and employee assistance programme (EAP)
Development opportunities to grow a career with us
Enhanced Maternity & Paternity Leave
Pension scheme

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Assistant Manager

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