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Assistant Manager

westerleighgroup.co.uk Logo

WesterleighGroup

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Location:
United Kingdom , Gedling

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Category:
-

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Contract Type:
Not provided

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Salary:

32176.00 GBP / Year
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Job Description:

Assistant Manager supporting the Crematorium Manager and playing a major role in the hands-on day to day operation of the site. Supporting with leading and developing the site team and working with the Crematorium Manager to create a culture that reflects our values.

Job Responsibility:

  • Support the Crematorium Manager in the commercial performance of the site (sales, cost control and profit)
  • Deputise for the Crematorium Manager when required
  • Optimise the efficient use of site resources including staff, facilities
  • To work, reflecting our values, to create an excellent working environment for your team
  • Ensure adherence to the “Code of Practice” as laid down by The Federation of British Cremation Authorities
  • Develop and manage your team effectively under the guidance of the Crematorium Manager
  • Ensure all plant and equipment is maintained to a high standard and in line with company policy
  • Ensure the highest standards of health and safety and ensure compliance with Westerleigh Group H&S policy
  • Ensuring day-to-day operations run as smoothly as possible and follow the complaints procedure
  • Liaise with Distinct Cremations over the booking of direct cremation services
  • Undertaking memorial sales appointments and follow up processes
  • General cleaning duties – All public and staff areas as required
  • Knowledge and understanding of memorial range in order to provide effective advice to families
  • Learning all areas of the site, supporting the team and overall operation: Chapel - Welcoming families and Funeral Directors
  • Cremation – You will be fully trained and work towards an accredited FBCA qualification
  • Administration - Answering the telephone with great customer service skills, using Chronicle / Word / Excel, helping families with queries
  • Ad hoc work – for example some basic gardening, getting involved in a Christmas service

Requirements:

  • Previous experience as an Assistant Manager / Team Leader / Supervisor / Management experience or completion of MIT preferred
  • Ability to deputise for Crematorium Manager when required
  • Able to travel to other sites for cover when required
  • Loyal and trustworthy with the ability to deal with confidential information
  • Performance driven
  • Interest in personal development and a commitment to developing skills
  • Self-starter with the ability to work independently
  • You will need to be able bodied as manual handling will be part of this role
  • Emotionally resilient and organised with excellent attention to detail
  • A real team player with natural compassion and the desire to make a difference every day
  • Flexible in approach to working hours
  • Comfortable communicator able to speak to people in a caring and understanding manner
  • Good level of IT skills and comfortable with Word / Excel and emails
What we offer:
  • Company performance bonus up to 5%
  • 32 days holiday (Includes 8 days bank holiday)
  • £500 salary increase (pro rata) after completing FBCA Accredited cremator training
  • Life Assurance
  • Access to a wide range of retail discounts and wellbeing support
  • Ongoing learning & development
  • Pension scheme
  • Employee Assistance / Occupational health support Program
  • Mindfulness App
  • Mental Health First Aiders
  • Free Cremation benefit for Immediate family
  • Bereavement Leave
  • Enhanced maternity & paternity pay
  • Recognition scheme
  • Free Flu jab
  • Smart uniform and PPE provided
  • Free parking

Additional Information:

Job Posted:
February 23, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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