Assistant Manager Job at Faststop Petroleum

Job Description

The Assistant Manager is responsible for supporting the Store Manager in the management of the entire store’s operations. The AM is also responsible to meet performance and profit goals. These objectives include assisting in the selection, development and training of all associates in the store. The AM is responsible to manage and oversee all safety processes within the store. They ensure an exceptional customer experience and support our goal of “Keeps you Goin”. AMs generally work a varying schedule.

Job Responsibility

Supporting the Store Manager in the management of the entire store’s operations
Meet performance and profit goals
Assisting in the selection, development and training of all associates in the store
Manage and oversee all safety processes within the store
Ensure an exceptional customer experience
Supervising and directing the activities of store employees
Ensuring excellent customer service
Hiring, training and development of employees
Monitoring compliance with company policies and procedures
Maximizing sales and profitability
Controlling expenses
Ensuring flawless execution of programs
Assist the Store Manager in creating a positive store culture by treating employees fairly and with respect
Forecast, Order, Stock and merchandise product
Operates all necessary operations required in the absence of Store Manager
Develop and assign tasks appropriately to ensure the store is clean, adequately stocked, organized and well-kept
Stock refrigerator units with drink and perishable good
Ensure prompt reconciliation of store operation paperwork
Keeps work area neat, clean and organized
Clean front/face and restock shelving, displays and coolers as needed
Clean fast food area, equipment and stock as needed
Keep coolers and cooler doors clean
Maintain cleanliness of restrooms and facilities
Observe customers as they are fueling to prevent a drive-off before it happens and be able to report drive off if it happens
Follow all required procedures for robbery prevention
Enter all sales in the register at the time of sale
Cigarettes must be counted begin & end of shift
Manager must maintain the Log sheet of Cigarettes
Make drops in the safe as per instructions
Analyze daily sales and expense information and take appropriate action to maximize sales and net profits
Assist Cashiers with store Operations and following up with other employees so they perform store operations accurately
Ensures store image per company standards
Ensures compliance with legal selling hours and age restrictions for all age restricted products
Develop position and professional relationships with all suppliers
Advise all the employees working for FastStop of any personnel situations or policy violations having an adverse effect on store operating performance
Treat all associates with dignity and respect and use proper personnel management techniques
Promote and ensure a safe, positive, public image within the neighboring community
Ensure prompt, efficient and courteous customer service
Promote excellent service and resolve customer complaints in a timely professional manner
Greet and thank you all customers in a timely and professional manner
Suggest possible purchases to the customer and promote store sales
Walk the store: check for cleanliness, out of stocks, front shelves, check cooler, restrooms and deli
Walk the lot: check the fuel islands, windshield washer & towels, trash cans, landscaping, fuel price sign, cigarette post, credit card paper, etc.
Communicate with employees, customers and vendors
Fill in for employees
Store meeting with employees
Know and follow company policies
Be able to answer any questions concerning company policies
Perform a daily check by manually inspecting of nozzles, hoses, vapor recovery, spill bucket and other components in the fuel court to ensure safe working conditions. Log information
Perform a weekly test of pumps to ensure proper fuel flow. Pump gas into a container and use a stop watch simultaneously to calculate the speed of flow
Perform a weekly check of the hazardous waste drum to ensure proper conditions. Place phone call for replacement of hazardous waste drum as needed. Log information
Wipe down the fuel area (pumps, trash, valets) with cleaning chemicals. Restock all fuel area supplies and products
Replace receipt paper and ensure that credit card payment area has not been tampered with. Log the credit card check daily via computer
Inspect and wipe down the air pump with cleaning chemicals
Maintain the Fuel and Hazmat closet
Clear oil and gas spills in accordance with all safety standards. Properly dispose of hazardous material and document clean up in gasoline compliance binder when applicable

Requirements

Prior convenience store/retail/customer service experience
A valid driver’s license and adequate transportation
Ability to operate a cash register, Credit Card machine and phone card machine
Basic Computer skills
Ability to operate the store computer and electronic systems
Ability to perform basic arithmetical calculations like addition, multiplication, subtraction etc.
Ability to work nights, weekends, and holidays
Ability to work independently
Accountable for large amounts of cash
Ability to manage a business that operates 24 hours, 7 days a week
Stocking may require lifting up to 50 pounds
Intermittent sitting, standing, or bending
Exposure to cold temperatures when stocking refrigerator units
Ability to use safety equipment, including dolly, or hand cart for lifting heavy boxes or other store items, ladders, and grills or deep cooking fryers

Nice to have

Managers with experience leading teams in big-box retail may be a good match for this role
Self-motivated
Dependable
Able to work effectively in a fast-paced environment while maintaining 100% total customer focus

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Assistant Manager

Job Description

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