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At Mulberry our Assistant Managers are called 'People and Experience Leaders' because you must be passionate about people, determined to deliver an extraordinary customer experience and open to learning and developing yourself and others. We want you to strive to be an expert within your field and a key contributor at Mulberry.
Job Responsibility:
Partner with your Store Leader to develop the best team
Support in creating a high performing team where diversity is embraced and every person is valued and feels a sense of belonging
Encourage discussions and invite ideas and different perspectives in order to drive creativity and collaboration
Create a culture that embraces feedback
give praise, share successes, coach and challenge
Nurture a welcoming and fun environment for your customers and team
Be committed to delivering an engaging and memorable customer experience in your store and inspire your team to also
Develop and maintain key customer relationships using instore CRM tools to support you and your team
Continually demonstrate a commitment to driving your business
Collaborate and build key relationships to accelerate store growth
Demonstrate expert market awareness and the ability to use analysis to maximise trading opportunities
Lead and deliver operational excellence showing respect and consideration for people, product and your environment
Incorporate environmentally and socially responsible practices into your work, supporting our Made to Last strategy across Climate, Circularity, and Community
Requirements:
Inspiring
Engaging
Agile
Perceptive
An experienced Leader (preferably within luxury fashion but not essential)
In love with fashion
Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit
Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues
Act as an ambassador for Mulberry and communicate positively about the brand
Help foster a culture where diversity is celebrated and every individual feels valued, respected, and included. Champion equity, empathy, and understanding in all interactions - internally and externally
Nice to have:
preferably within luxury fashion
What we offer:
Competitive basic salary
Bonus
Product allowance
An enviable staff discount and exclusive access to staff sales
Extra day off for your birthday
Pension Contributions & Life Assurance
Training and development opportunities
x2 paid volunteering days per year
Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts