Assistant Manager Job at ACE Hardware (Detroit)

Job Description

The Assistant Manager manages overall store operations and the achievement of company goals and directives.

Job Responsibility

Provide positive representation of Ace Retail Group
Proactively assist customers in solving problems
Greet customers entering and throughout the store
Thank customers when finished and when they are leaving the store
Provide a friendly, outgoing demeanor
work well with customers as well as associates
Ensure all calls and pages are answered promptly, courteously and effectively
Handle customer complaints
Work to resolve problems with the customer and have Ace Retail Group's best interest taken into consideration
Possess excellent product knowledge and knowledge of store layout and location of products
Ensure a positive, professional and safe work environment for all associates
Supervise the general operations of the entire store
Responsible for opening and closing the store
Assist with the implementation of Store Support Center programs
Ensure successful Loss Prevention, Safety and Internal Audits
Work with General Manager and Assistant Manager - Merchandising on all aspects of running the store
Participate in weekly management staff meetings
Communicate issues to the appropriate Store Support Center department with General Manager approval
Assist with special projects within the district as set forth by the District Manager
Implement new Standard Operating Procedures into store execution
Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas
Ensure that weekly price changes and label updates are completed timely and accurately
Oversee all cashiering functions including training, maintenance, audits, and reports
Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment)
Visit competition to be familiar with what they are doing
Perform all other duties as assigned
Assist to ensure forklift operations and receiving is completed in a safe and efficient way
Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures
Responsible for maintenance of back stock levels
Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately
Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability
Assist with merchandise resets throughout the store
Assist to ensure all signage is current in the store
Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising
Assist in training of all associates
Actively recruit and promote the advancement of Ace Retail Group associates
Assist in hiring, training, scheduling, reviewing, rewarding and coaching Head Cashiers and Cashiers with the approval of the General Manager
Manage all aspects of store operations in the absence of the General Manager
Lead by example
be approachable by all associates and customers
Participate in store meetings
Communicate any merchandising, cost control or sales idea to the General Manager for follow up
Prepare and challenge yourself for future advancement

Requirements

High School or GED equivalent
Previous retail management experience preferred
Hardware experience preferred
Standing, walking, lifting (up to 25lbs) and climbing

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