Assistant Manager Job at 360 Resourcing Solutions (Enfield)

Job Description

We have an exciting opportunity for an Assistant Manager to join us here at Buzz Bingo Enfield. This role is working full time, 40 hours per week. You must be flexible to work within the hours of the business. This role has a salary of up to £31,000 per year depending on experience. As Assistant Manager also known as our Club Operations Manager, you'll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the customer journey. You will lead and support your team to ensure coordination between activities and seek opportunities to recognise those that go the extra mile.

Job Responsibility

Assist the General/Deputy Manager in ensuring that our customer experience is consistently delivered at each point in the customer journey
Take responsibility for the overall Club performance in the absence of the General Manager or Deputy Manager
Seek opportunities to recognise and appreciate those that go the extra mile
Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session
Make sure adequate levels of staff are deployed in each area to maximise customer service throughout the day
Make sure all customer complaints are resolved immediately and use the feedback to improve future service delivery
Deliver an exceptional food and beverage offering, where the quality and service is outstanding
Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels
online, in club and live

Requirements

Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality, or retail environment
Evidence of bringing business awareness to decision making and understands the commercial drivers of the business
Evidence of setting an example for customer service and interaction 'on the floor'
Self-aware and welcomes constructive feedback
Committed to your own and other's development
You can demonstrate effective performance management ability
You have evidence of being able to manage and drive new initiatives through others
Evidence of leading, and coaching a team to deliver exceptional customer service

What we offer

Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS
Buzz Brights Apprenticeships
Buzz Brilliance Awards – Employee Recognition Scheme
Buzz Learning, our digital learning platform with access to 100s of online courses
In-house training – IOSH, First Aid, Fire Safety, Gamcare and more
Access to Trained Mental Health Advocates for advice on your mental wellbeing
5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week's holiday (if eligible)
Staff discount 50% off bingo tickets, food & soft drinks
Refer a Friend Scheme
Life Assurance
Pension Scheme

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