Assistant Manager

• Daily supervision of staff (coaching, training and assisting in achieving sales objectives)
• Demonstrates and active management presence on the sales floor modeling exceptional service and ensuring all team member embody the Hermès spirit
• Identifying sales opportunities by weekly review of business by métier, tracking delivery and special orders
• Applying these sales opportunities in tandem with each sales specialist personal goals to evaluate contribution to total boutique
• Contributing to and/or conducting monthly touch-base meetings and annual performance evaluations in tandem with Managing Director/Floor Director
• Communicates CRM standards, follows up daily for associate compliance and to maximize quality of client capture rate and detailed information according to HOP standards
• Ensures policy and procedure is clearly communicated to team and all are actively compliant
• Monitor E-time and scheduling needs for the staff. Keep and accurate record of vacation, time and attendance in tandem with HR
• Organizes seasonal trainings including key métier points, share porte updates, and ensure sales team are integrating into client conversations at point of sale
• Assists in maintaining database of candidates for store and in recruiting and interviewing to fill open positions
• Making critical client decisions and runs business during Managing Director/Floor Director's visits to Podium

• 4+ years of retail management experience
• prior experience in a luxury environment preferred
• must possess basic office skills including proficiency in Excel, Word, Cegid and E-time
• ability to learn merchandise, POS and payroll systems
• effectively troubleshoot
• ability to interpret sales data and translate into effective business recommendations
• clear written and verbal communication skills
• ability to lift between 0-25 lbs. without assistance
• flexible in work availability as business needs dictate

prior experience in a luxury environment