Assistant Manager

• To authorize the processing and administration of loan borrowings
• To authorise/validate/monitor the full range of administrative duties of servicing a deal
• Responsible for compiling, generate and present all related Management Information (MI) reports to Senior Management Team (SMT)
• Individual managers are responsible for managing operational risk
• To maintain HSBC internal control standards
• To implement the Group Compliance Policy
• To continually re-assess the operational risks inherent in the business
• Problem situations are proactively identified, resolved and escalated
• Customer issues are handled sensitively
• Customers are kept fully informed of progress
• Updates and procedural changes obtained and cascaded / recorded
• Enhance systems and business knowledge relating to customers / processes and cascade to teams
• Motivate and develop teams and subordinate to meet business objectives
• Create robust team environment where skills and knowledge openly shared
• Teams are regularly briefed and trained on any developments
• Knowledge and experience are shared with teams
• Advice and guidance is given in a constructive manner and positively
• Be aware of issues within teams and resolve or escalate in appropriate and timely manner
• Identify strength / weakness of teams in order to develop them
• Share knowledge, best practice and experience with colleagues at all levels
• Effectively manage implementation of reporting tools and guidelines for all processes
• Create and design reporting templates and tools for Operations Team
• Provide guidance and coaching on utilisation of the reporting tools and template
• Work is organised and completed within agreed timescales
• Work is distributed / duties allocated between individuals in accordance with their experience / ability
• Productivity and quality of work are monitored and achieved
• Issues / problems are fully analysed and resolved or escalated
• Appropriate action is taken to prevent recurrence
• Procedural changes / new initiatives are fully communicated to and implemented
• Encourage and monitor team member(s) to consistently maintain a high level of customer service
• Ensure effective workflow management in order to meet timelines and quality levels
• Demonstrates ways to improve customer service, increase productivity
• Contribute to contingency planning for the teams / sections
• Guiding new Assistant Manager Operation (AMO) in setting up new templates and documentation for their new teams
• Acquire and update knowledge on procedures related to relevant processes
• Process work as requested by line management/customer
• Ensure that work is completed in accordance with established procedures and standards
• Work well independently and complete assigned tasks in the established timeframe
• Work productively and professionally
• Exhibits ownership of the business
• Maintain HSBC internal control standards
• Completion of Records and Management Information
• Housekeeping
• Compliance
• Managing for Value
• Audit and Control
• Role Context
• Management of Risk (Operational Risk/ Functional Instruction Manual (FIM) requirements)
• Observation of Internal Controls (Compliance Policy / FIM requirements)

• A post-graduate diploma or degree in any discipline
• At least 3 years’ experience in securities industry
• Strong leadership skills
• Strong organization and planning skills
• Ability to build and maintain relations with business units
• Evidence of strong analytical, statistical and data mining skills
• Experience of successfully managing and developing a team
• Evidence of process management skills
• Fluency in spoken and written English

Fluency in spoken and written English and Cantonese/ Mandarin