Assistant Manager Job at Caledonian Leisure (Sandown)

Job Description

This is a fantastic opportunity to join the British Travel Awards Best Hotel Group as an Assistant Manager. Whether you are an experienced hotel manager or have management experience from other industries we would love to hear from you. Caledonian Hotel’s Collection is part of one of the UK’s leading providers of short breaks, holidays and experiences. Our people are our greatest asset, and we encourage personal development, innovative thinking and value our employee’s voices. Our mission is to make people smile, whether that is our guests, our people or our communities.

Job Responsibility

You own your part of the operation, working closely with the management team to deliver a best-in-class guest experience
You lead the hotel team, managing performance, absence and maintain standards
You manage guest expectations, problem solve, turn negatives into positives and use your experience to make sure complaints are dealt with effectively
You ensure our people are safe, proactively managing risk and ensuring compliance of Health and Safety policy and procedures
You develop both yourself and others, identifying talent and act as a mentor
You train your team, ensuring 100% completion of mandatory training
You make good decisions to manage profitability and maximise sales opportunities
You create a culture of high performance working by open and honest communication and effective feedback

Requirements

You are a confident leader with a passion for hospitality
You will have experience in a supervisory or management role, either in hotels or a complimentary industry
You are organised and use time effectively to solve problems
You put our guests first and prioritise the guest experience over everything else
You are calm and positive, supporting the team to navigate peak times
You are a confident communicator, professional and authentic
You are hands on, supporting all the departments when needed
You are flexible, supporting a 24/7 operation

What we offer

30 days annual leave, including bank holidays
A paid day off to celebrate your birthday (After a qualifying period)
Significant employee discounts on Caledonian and partner holiday products, including entertainment breaks
Company pension scheme
Possible live-in accommodation (hotel specific)
Ongoing training, leadership development and genuine career progression opportunities within the Caledonian Hotel Collection

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Assistant Manager

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