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Looking for a fun and exciting opportunity? Let the good times roll at Roxy Lanes! Here you will always find state of the art ten-pin bowling lanes, with our venues being centred around this game – hence the name! A wide variety of other gaming is also available, from Shuffleboard to American Pool, Tech Darts to Karaoke and much more! Roxy Lanes also attracts a family audience, allowing under 18s in during the daytime accompanied by an adult. Live sports are also available throughout all Roxy Lanes venues, showing key sporting events through Sky Sports and BT Sports.
Job Responsibility:
Ensure we are delivering the best gaming experience for our guests on every visit
Having an input on delivering the quarterly business plans
Leading by example through
Training, coaching and developing a winning team
Report financials and venue targets for End of Night Service
Managing the Safety, Security and licensing aspects of the business
Managing our guest experience platform to improve service and standards
Maintain a fun and engaging culture using our Brand Standards and Company Ethos
Encourage your team members within their growth and development
Ensuring service standards and duty management are upheld throughout operating hours
Creating in house incentives for staff to achieve and be rewarded by managing incremental KPI’s
Be an industry expert in all areas of duty management
Reporting KPI’s weekly, monthly, and quarterly to the Area Operations Manager
Liaising with all departments of the Professionals At Play business including
marketing, sales, finance, operations and maintenance
Requirements:
Passionate attitude
Loves to be professional playful
Always gives good energy
Your team. Every time
Enthusiasm and your own character
Winning personality and a fun-loving spirit
Passion for hospitality
Real team player
Leader that drives the business forward
Available to work weekends and public holidays
Reliable commute to work
Experience managing a large team of up to 50 staff members
Industry expert in all areas of duty management
What we offer:
Quarterly Bonus Scheme
Tips
Service Charge
50% off food and drink and free gaming
Regular team incentives- with rewards including paid trips abroad
2 Staff Socials throughout the year
Employee Assistance Program that includes access to free counselling services
Further development opportunities within the company growth
Development courses including
leadership, mental health awareness, first aid and personal licences
Access to Rewards Gateway, offering discounts at 100s of retailers