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We’re looking for an experienced and commercially minded Assistant Manager to support the General Manager in running a high-volume catering and retail operation in Leeds. You’ll oversee teams across a busy restaurant, coffee shop, hospitality service and vending, ensuring excellent service and strong financial performance.
Job Responsibility:
Deliver excellent service and lead by example
Build strong relationships and act on customer feedback
Support upselling and maintain high front-of-house standards
Oversee day-to-day running of all outlets
Ensure brand standards, hygiene and safety compliance
Manage rotas, training, team briefings and engagement
Maintain clean, safe and efficient working environments
Support delivery of sales, profit and labour targets
Analyse sales data to drive improvements
Manage labour budgets, rotas, wastage and cost control
Work with chefs to cost menus and maintain margins
Ensure compliance with food safety, hygiene and HSE procedures
Track and report accidents, incidents and near misses
Maintain audit-ready standards
Requirements:
Experience managing a commercial operation (£1m+ turnover)
Strong people management and communication skills
Financially aware
able to interpret sales data
Experience in multi-outlet or high-volume environments
Well organised, confident under pressure and IT literate
Customer-focused, professional and a proactive team player
Nice to have:
NVQ Level 2 / HND / Management qualification
Experience with variable service peaks
Experience in high customer-care environments
Innovative and able to motivate teams
What we offer:
Free meals
Onsite free car parking
Subsidised onsite facilities
Contributory pension scheme
Grow your career with our Career Pathways and MyLearning programmes
Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
Exclusive travel discounts with TUI, Expedia, Booking.com and many more
Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
Up to 44% off cinema tickets to enjoy your favourite blockbuster
Receive cash rewards every time you spend and use them on a wide range of brands
Un-wind with us with free wellness, mindfulness and exercise classes
You can share all discounts and offers with your friends and families
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