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Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do! We are currently recruiting for an Assistant Manager join our team based in Translink Trains, Belfast. This is a great opportunity to join a world leading facilities management company.
Job Responsibility:
To ensure that all staff have completed Induction and appropriate skills based training and identify any retraining needs of employees
Deal with all staff performance, disciplinary issues in line with company procedures
To ensure a safe working environment
To ensure that any client queries are dealt with effectively and quickly ensuring client satisfaction
Co-ordinate cleaning schedules and absence cover with cleaning teams and mobile cleaning teams
Identify areas of improvement within your business area in relation to productivity, improvement in allocation of hours and any other areas that effect monthly results
Weekly meetings with Operations Managers
Interface with client to complete monthly KPI returns
Requirements:
Full driving licence
IT skills - Use of Online HR, Pay Roll and Audits
Proven track record of having worked within the cleaning industry at supervisory level with experience of multi contract management ideally including office, industrial and education sector cleaning
Candidates should have excellent communication skills
Financial acumen and experience of budget management
Health & Safety experience
Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work, instructions and communicating with customer on a day-to-day basis
What we offer:
33 days’ paid holidays (pro rata)
Employee Assistance Program to support your health & wellbeing
Company Pension Scheme
Financial Education/Financial wellbeing advisory service
Training and unrivalled opportunities for career progression