Assistant Manager Job at Optical Express Group (Cardiff)

Job Description

As the UK's leading private provider of laser eye, premium intraocular lens and cataract surgery, our expert Surgeons undertake more procedures collectively than any other national provider. For over 35 years, millions of patients have trusted Optical Express with their eye care. We are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. An exciting opportunity has arisen for an ambitious Assistant Manager to join the leadership team in our Cardiff clinic. This role would be well suited to someone with existing high end retail or healthcare experience, or a current high performing individual with a background in optical sales who is looking to take the next step in their career. It will provide the successful candidate with the opportunity to develop their skills across a broad remit and disciplines. You will be responsible for setting and maintaining world class standards throughout the clinic.

Job Responsibility

Leading a team of outstanding Patient Advisors to deliver the best possible outcomes for our patients
Ensuring that all colleagues have the right support in place to excel and develop their skills
Effectively manage the clinic workload, and ensuring diaries are managed in advance
Deputise for Clinic Manager
Managing the workload for dual brands operating in the clinic

Requirements

Leading a diverse team, preferably within a retail or clinical setting
Hands-on and customer-centric approach
Delivery against recognised industry standards
Developing a multi-disciplinary team to meet the levels of service and activity expectations
Leadership with incidents, safeguarding, referrals and complaints
Monitoring SLA's and escalation as required
Managing the performance of the team to deliver the highest calibre of clinical and customer service at all times
Maintaining relationships with the senior leadership team
Confidence and integrity to operate with the utmost discretion
Excellent communication and presentation skill
Knowledge of Optical or Aesthetics would be beneficial.

Nice to have

Knowledge of Optical or Aesthetics would be beneficial.

What we offer

Salary of £30-36,000 doe with excellent bonus potential
33 days annual leave
Free Laser Eye and Intraocular Lens Surgery
Free eye tests
Discounts on prescription eyewear and sunglasses
Generous Optical Express family & friends discount
State of the art, modern working environment
On-going training and development opportunities
Workplace Pension Scheme
Access to a range of exclusive offers, discounts and rewards
Employee Assistance Programme and Wellbeing Solutions/Support

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Assistant Manager

Job Description

Job Responsibility

Requirements

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What we offer

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