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360 Resourcing Solutions Logo 360 Resourcing Solutions · Hospitality and Tourism

Assistant Manager

United Kingdom, Cheltenham 32000.00 GBP / Year · Job Posted April 20, 2026
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Job Description

Assistant Manager role at Roxy Lanes Cheltenham High Street, a venue centred around ten-pin bowling and other gaming like Shuffleboard, American Pool, Tech Darts, and Karaoke. Part of the Professionals At Play umbrella, operating 28 sites nationwide. Looking for a leader with a passion for hospitality to drive the business forward.

Job Responsibility

  • Ensure we are delivering the best gaming experience for our guests on every visit
  • Having an input on delivering the quarterly business plans
  • Leading by example through
  • Training, coaching and developing a winning team
  • Report financials and venue targets for End of Night Service
  • Managing the Safety, Security and licensing aspects of the business
  • Managing our guest experience platform to improve service and standards
  • Maintain a fun and engaging culture using our Brand Standards and Company Ethos
  • Encourage your team members within their growth and development
  • Ensuring service standards and duty management are upheld throughout operating hours
  • Creating in house incentives for staff to achieve and be rewarded by managing incremental KPI’s
  • Be an industry expert in all areas of duty management
  • Managing a large team of up to 50 staff members
  • Reporting KPI’s weekly, monthly, and quarterly to the Area Operations Manager
  • Liaising with all departments of the Professionals At Play business including
  • marketing, sales, finance, operations and maintenance

Requirements

  • Passionate attitude
  • Loves to be professional playful
  • Always gives good energy
  • Your team. Every time
  • Enthusiasm and your own character
  • Winning personality and a fun-loving spirit
  • A real team player with a passion for hospitality
  • A leader that drives the business forward
  • Expected to have a reliable commute to work
  • Available to work weekends and public holidays

What we offer

  • Tips & service charge shared equally amongst the whole team
  • 50% off food and drink and free gaming
  • Regular team incentives- with rewards including paid trips abroad!
  • 2 Staff Socials throughout the year
  • Employee Assistance Program that includes access to free counselling services
  • Further development opportunities within the company growth
  • Development courses including
  • leadership, mental health awareness, first aid and personal licences
  • Access to Rewards Gateway, offering discounts at 100s of retailers
  • Cycle2Work Scheme
  • SmartTech - buy tech from Currys and spread the cost interest free!
  • Full access to your Tips & Service Charge weekly through TiPJAR
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