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Be the community’s co-pilot. As an Assistant Manager, you balance hospitality at the front desk with accuracy behind the scenes. Your day includes supporting tours and renewals, posting rents and fees, coding invoices, reconciling figures, and jumping in as Manager on Duty when needed. You’ll route resident requests to the right place, monitor advertising and results, and keep compliance and Fair Housing top of mind. If you’re organized, steady under pressure, and motivated by team wins, you’ll thrive here.
Job Responsibility:
Greet, qualify, tour, and close prospects using guest cards and procedures
Record all lead traffic
maintain accurate guest card files
Communicate features/benefits and align homes to prospect needs
Process applications and deposits
ensure Fair Housing compliance
Coordinate move-in readiness
conduct new-resident orientations
Follow up on non-closing prospects
refer to sister communities when appropriate
Monitor renewals
distribute renewal notices and conduct follow-ups
Receive resident requests
create service orders
confirm completion and satisfaction
Assist with advertising effectiveness, market surveys, and comp shops
Accept and post rent payments
prepare deposit slips
maintain logs
Receive, code, and route invoices
reconcile statements
resolve vendor disputes
Check figures, postings, and documents for accuracy and proper codes
Prepare statements for former residents
support monthly financial close
Maintain commission sheets, leasing logs, and monthly reports
Provide general office support
act as Manager on Duty when assigned
Represent EPC professionally
uphold community standards and policies
Requirements:
High school diploma or equivalent
some college preferred
2+ years onsite leasing/APM experience (or 3+ years customer-facing role with relevant certs)
Fair Housing certification prior to prospect/resident interaction
Professional communication, follow-through, and problem solving
Positive attitude and ability to work a flexible schedule including evenings/weekends
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