Assistant Manager

• Supervise daily operations across multiple departments, including housekeeping, front desk, food & beverage, and maintenance
• Ensure cleanliness, efficiency, and exceptional service standards in all areas
• Coordinate with team members to manage room assignments, common areas, and facility upkeep
• Lead, train, and motivate staff to deliver outstanding guest experiences
• Prepare team schedules, conduct performance reviews, and foster a collaborative work environment
• Address team challenges and provide constructive feedback to improve performance
• Handle guest inquiries, complaints, and special requests professionally and promptly
• Create a welcoming and community-driven atmosphere for travelers
• Identify and implement strategies to elevate guest satisfaction
• Assist in managing budgets, monitoring expenses, and optimizing profitability
• Oversee inventory management, ensuring timely procurement and cost control
• Support financial reporting and analysis of operational performance
• Ensure compliance with health, safety, and legal regulations
• Conduct regular facility inspections to identify and address potential safety hazards
• Maintain up-to-date records of licenses, permits, and certifications
• Help organize and promote events, activities, and tours to engage guests
• Collaborate with the marketing team to develop and execute promotional campaigns

• Proven ability to lead and inspire diverse teams in a fast-paced environment
• Familiarity with hostel operations, including reservation systems and facility management
• Strong budgeting, financial reporting, and cost-management skills
• Exceptional interpersonal and problem-solving skills
• Effective communication skills, both verbal and written
• Proficiency in multitasking and prioritizing in a dynamic setting
• Experience with property management systems is a plus
• Ability to stand and walk for extended periods
• Lift or carry items up to 25–30 pounds as needed
• Comfortable climbing stairs, bending, kneeling, and working in various conditions
• Stamina to manage long shifts, including evenings, weekends, and holidays

Experience with property management systems

• Service Charge
• Free meals on shift
• 50% off food and drinks across Beds & Bars locations
• Discounts on accommodation at St Christopher’s Inns and partner properties worldwide
• Employee recognition programs with cash rewards and trips away
• Free mental health support and counseling services
• Structured career pathway
• Comprehensive training through on-the-job learning, workshops, and e-learning
• Cross-training opportunities
• Access to online workshops covering finance, time management, risk assessment, and recruitment