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We are seeking a proactive and skilled individual to support business‑critical applications and systems within our IT Operations function in Pune. The role focuses on maintaining platform stability, driving operational excellence, resolving incidents efficiently, and collaborating closely with cross-functional teams and vendors to ensure seamless service delivery.
Job Responsibility:
Provide day-to-day operational support for assigned applications and systems
Monitor system health, logs, and alerts
identify and resolve issues proactively
Execute incident, problem, and change management activities in alignment with ITIL practices
Conduct root cause analysis and drive permanent resolutions
Work collaboratively with internal teams and external vendors to troubleshoot and resolve technical issues
Maintain and update documentation, SOPs, and operational runbooks
Ensure adherence to compliance, security, quality, and operational standards
Participate in on-call or shift support as required
Contribute to stability, responsiveness, operational governance, and cross-team collaboration as defined in the role KPIs
Requirements:
Bachelor’s degree in Engineering, Computer Science, or a related field
2–6 years of experience in IT operations, support, or application maintenance
Hands‑on experience with Linux/Unix or Windows systems, application support, log analysis, and troubleshooting
Strong understanding of ITIL processes (Incident, Problem, Change)
Basic knowledge of networking, databases, and middleware
Strong analytical and problem‑solving skills with effective communication abilities
Must have hands‑on knowledge of Tuxedo and WebLogic technologies
What we offer:
Opportunity to work on business‑critical systems with modern technologies
Exposure to cross‑functional collaboration across Test, Network, Release, and Operations teams
Experience in a dynamic and complex IT operations environment
Development of strong operational governance and problem‑solving capabilities
A collaborative and learning‑driven culture within a global shared services organisation