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The Assistant Manager will play a pivotal role in supporting the daily operations of our establishment located within Hillcrest Shopping Centre. This is a key position responsible for assisting the Manager in overseeing staff, ensuring exceptional customer service, and contributing to the overall success and growth of Shorecal.
Job Responsibility:
Assist the Manager in supervising and motivating a diverse team to deliver high standards of service and hospitality
Ensure compliance with all health, safety, and hygiene regulations in the workplace
Support staff training and development initiatives to enhance team performance and customer satisfaction
Manage daily operational tasks including inventory control, stock management, and supplier liaison
Handle customer enquiries and resolve issues promptly to maintain a positive customer experience
Contribute to financial management including budgeting, cost control, and sales reporting
Maintain a clean, safe, and welcoming environment for both staff and customers
Support the implementation of company policies, procedures, and promotional activities
Requirements:
Proven experience in a supervisory or assistant managerial role within the Catering & Hospitality industry
Strong leadership skills with the ability to motivate and manage a team effectively
Excellent communication and interpersonal skills
Good organisational and time management abilities
Knowledge of health and safety standards relevant to the hospitality sector
Capability to work flexible hours, including weekends and public holidays as required
Proficiency in basic IT and point-of-sale systems is advantageous
A relevant qualification in Hospitality Management or Business is desirable but not essential
Nice to have:
Proficiency in basic IT and point-of-sale systems is advantageous
A relevant qualification in Hospitality Management or Business is desirable
What we offer:
Competitive hourly rate reflecting experience and contribution
Permanent, full-time employment with opportunities for career advancement
Supportive team environment with ongoing training and development
Staff discounts and access to employee wellness programmes
Contributory pension scheme and statutory holiday entitlement
Opportunity to work in a dynamic and growing company within a prime retail location