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Are you someone who enjoys leading from the front, supporting people and making things happen day to day? At Boots, being an Assistant Manager means creating a team and environment that customers and patients trust — somewhere they feel welcome, looked after and want to come back to. Guided by our purpose, "With You. For Life.", you’ll play a key role in bringing that to life, supporting your team to deliver care that really makes a difference to customers and colleagues in the moments that matter. You’ll lead and support your team day to day — setting clear expectations, coaching individuals and helping them grow — while also taking ownership of how things run. From helping a customer find the right solution, to supporting safe and compliant pharmacy services, to driving the standards and results behind the scenes, you’ll be at the heart of it all. This is a hands-on leadership role where you’ll be balancing people, performance and operations — leading your team, shaping the experience for customers and patients, and taking real ownership of how the store runs and performs. If you're looking for a role that enables you to make a real impact every day, this could be the opportunity for you.
Job Responsibility
Lead your team to deliver strong performance while providing great care to customers and patients
Create a positive, supportive team environment where people feel confident, capable and motivated
Coach, develop and line manage your team through regular conversations, feedback and clear expectations and goals
Be responsible for the day-to-day running of the store, including planning, scheduling, staffing and prioritising workload
Maintain high standards across the store — ensuring it is clean, safe and easy to shop
Take ownership of stock availability, cost control and loss prevention
Ensure the store is always safe, legal and compliant by completing audits, checks and risk assessments
Use data, reports and in-store insight to identify opportunities and take action
Lead the store confidently in the absence of the Store Leader, taking accountability for decisions and performance
Requirements
Experience leading a team in a customer-facing environment
Proven ability to take ownership of performance and drive a team to deliver results
Able to inspire and coach others, and manage performance
Strong organisational skills, including planning rotas, managing absence and prioritising workload
A clear understanding of the importance of compliance, safety and operational standards
A collaborative personality, able to succeed in a team-centered environment
Confidence using systems, reports and data to make decisions
Passionate about delivering both excellent customer care and commercial outcomes
Nice to have
Experience line managing
Experience managing store operations such as stock, loss prevention or audits
Experience working in a pharmacy, healthcare or regulated retail environment
An NVQ2 in Pharmacy Services (or other UK equivalent) OR the willingness to work towards a Pharmacy qualification
What we offer
Boots Retirement Savings Plan
Generous employee discount across Boots and partner brands
Discretionary annual bonus
Enhanced maternity/paternity/adoption leave pay, and a gift card for those expecting or adopting
Flexible benefits scheme
holiday buying, gym discounts, life assurance and more
24/7 counselling and wellbeing support through TELUS Health, our Employee Assistance Programme