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Assistant Manager

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The Woodhouse Day Spa - Buffalo

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Location:
United States , Indianapolis

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

25.00 USD / Hour
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Job Description:

The Spa Assistant Manager partners with the Spa Director to run day-to-day operations at the Bottleworks location. This is an operational leadership role focused on guest experience and team performance. The role oversees front desk operations, coaches team members, and ensures every guest receives the Woodhouse experience.

Job Responsibility:

  • Drive guest rebooking at checkout with a rebooking rate of 30% or higher
  • Coach the team on enhancement recommendations with an enhancement attachment rate of 40% or higher
  • Support retail product sales conversations with a retail attachment rate of 20% or higher
  • Ensure exceptional guest experience delivery with Google review scores of 4.5+ stars are maintained
  • Develop and retain the front desk team with team member retention of 15+ months
  • Manage daily schedule flow with a schedule gap rate of less than 10% provider gaps
  • Coaches team daily
  • Reviews rebooking data weekly
  • Celebrates wins publicly
  • Addresses gaps immediately with specific feedback
  • Anticipates guest needs before asked
  • Notices when experience standards slip
  • Creates 'wow' moments proactively
  • Turns complaints into raving fans
  • Scheduled weekly 1:1s happen religiously
  • Gives real-time coaching
  • Team members feel supported and challenged
  • Identifies growth opportunities
  • Handles 90%+ of issues without escalation
  • Brings solutions, not just problems
  • Learns from each situation
  • Improves systems to prevent recurrence
  • Proactively fills gaps
  • Anticipates coverage needs
  • Manages call-outs without drama
  • Schedule runs smoothly even on chaotic days

Requirements:

  • 2-4 years in hospitality, spa, high-end retail, or hotel front office
  • Experience as Lead Receptionist or Front Desk Supervisor, Spa Coordinator, Guest Services Manager, Assistant Store Manager (boutique or luxury retail), Hotel Front Office Supervisor, Shift Lead in hospitality
  • Detail-oriented
  • Servant leadership mentality
  • Comfortable with consultative sales conversations
  • Calm under pressure
  • Reliable and present
  • Currently a lead, supervisor, or coordinator looking for their next step
  • Someone who 'gets' luxury service
What we offer:
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Vision insurance
  • Flexible Scheduling
  • Recognition Program
  • Team Building
  • Employee Discounts

Additional Information:

Job Posted:
March 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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