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At Ole & Steen, we're not just any bakery; we have 30 years of Danish heritage behind us. Since opening our doors in 2016 in London Piccadilly, we've been on a mission to bring the art of artisanal baking to the heart of London.
Job Responsibility:
Running the shift and being responsible for the store in the General Manager’s absence
Providing exceptional customer service for our guests and ensuring the team are deployed in the most effective way to achieve this
Act as a role model for your team and be an ambassador for Ole and Steen, always reflecting our brand personality with a positive attitude and excellent standards
Driving the achievement of sales and other KPI’s as set by your General Manager and in line with any marketing campaigns or promotional offers
To provide a clear handover during shift changes and ensure each shift is reviewed, handovers and briefings are carried out and action plans are recorded and achieved
Demonstrate a high standard of bakery and personal presentation, ensuring good personal hygiene and uniform standards of self and team
Assist in the training and support of (new) team members including ongoing coaching and feedback
Open /close the store in line with company standards, including cleaning and maintaining brand standards
Learn new skills and grow with us
Requirements:
You are friendly and welcoming with an ability to make our guests feel at home in your store
You will lead from the front and inspire your teams to always provide a similarly high level of experience
You are already an Assistant Manager looking for a new challenge in a great company or maybe you're a Team Leader or Supervisor and are looking for the next step in your management/leadership career path
Experience in hospitality with a drive to perform, positive behaviours and the resilience to cope with a fast-paced environment
Someone with great communication skills who can have real conversations with teams and guests
Someone who can inspire and engage their team to perform brilliantly