Assistant Manager Job at 360 Resourcing Solutions (Exeter)

Job Description

Join Our Team as an Assistant Manager at VervLife! At VervLife, we're revolutionising the rental industry with a fresh vision and cutting-edge technology. As a rapidly growing operator and consultancy in the Build-to-Rent (BTR), co-living, and single-family rental space, we are dedicated to making life simpler and more fulfilling for our residents and clients. Supported by Homes for Students, one of the UK's largest PBSA operators, we combine independent innovation with national infrastructure. As an Assistant Manager, you’ll support the General Manager and the on-site team to ensure a vibrant community within the building. You’ll build and maintain the building’s reputation, drive revenue to meet or exceed targets, and help managing costs within budget. You’ll also ensure the highest member satisfaction in service, responsiveness, and community spirit, while maintaining the quality of the asset and complying with all Health & Safety legislation.

Job Responsibility

Support, train, and motivate the on-site team
Ensure adherence to processes and achievement of SLAs/KPIs
Deliver top-tier service to enhance tenant satisfaction and retention
Help in developing and action plans based on customer satisfaction surveys
Engage with local charities and encourage resident participation
Manage the community app with events and information
Contribute to marketing strategies to maximise returns
Meet income and leasing targets, minimising void periods
Manage lettings enquiries, viewings, and follow the full lettings process
Help with Open Houses, move ins/out, inventory creation, agent management
Stay updated on local market and competitor services
Oversee content for the tenant portal and social media channels
Support the General manager in the daily running of a compliant, safe and clean building
In the General Manager’s absence cover the site and take on temporary additional responsibilities
Identify opportunities for additional income and cost efficiencies
Follow the financial processes and policies of the business
Make sure that rent is collected on time
Recovery of rent arrears, if necessary
Ensure efficient operations and service delivery on site
Monitor maintenance activities and quality control
Make sure that H&S and statutory compliance on site is in place and followed
Support the General manager in risk assessments, accident reporting, and emergency preparedness

Requirements

ARLA or IRPM qualification desirable
Experience in residential property or hospitality sectors
Knowledge of English statutory letting requirements
Strong management skills and experience working to budgets and targets
Positive, professional, and customer-focused with strong relationship-building skills
Proactive, resilient, and adaptable with excellent problem-solving abilities
Strong communication skills and ability to influence decisions
Ability to remain calm under pressure and manage time effectively
Willingness to work flexible hours, including weekends and bank holidays

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