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Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit. Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team. At Mulberry our Assistant Managers are called 'People and Experience Leaders' because you must be passionate about people, determined to deliver an extraordinary customer experience and open to learning and developing yourself and others. We want you to strive to be an expert within your field and a key contributor at Mulberry.
Job Responsibility:
Partner with your Store Leader to develop the best team
Support in creating a high performing team where diversity is embraced and every person is valued and feels a sense of belonging
Encourage discussions and invite ideas and different perspectives in order to drive creativity and collaboration
Create a culture that embraces feedback
give praise, share successes, coach and challenge
Always be customer focused
Nurture a welcoming and fun environment for your customers and team
Be committed to delivering an engaging and memorable customer experience in your store and inspire your team to also
Develop and maintain key customer relationships using instore CRM tools
Collaborate with your Store Leader to be commercial
Continually demonstrate a commitment to driving your business
Collaborate and build key relationships to accelerate store growth
Demonstrate expert market awareness and the ability to use analysis to maximise trading opportunities
Lead and deliver operational excellence showing respect and consideration for people, product and your environment
Requirements:
Inspiring
Engaging
Agile
Perceptive
An experienced Leader (preferably within luxury fashion but not essential)
In love with fashion!
What we offer:
Competitive basic salary
Bonus
Product allowance
Enviable staff discount and exclusive access to staff sales
Extra day off for your birthday
Pension Contributions & Life Assurance
Training and development opportunities
x2 paid volunteering days per year
Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts