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Assistant Manager role at Five Guys burger restaurant in Birmingham Resort World. Responsible for working with the General Manager to lead the restaurant team, deliver profitability, optimise sales, and provide excellent customer service while upholding the company's values and philosophy.
Job Responsibility:
Lead, inspire and coach teams
Deliver restaurant profitability and optimise sales opportunities
Deliver excellent customer service
Demonstrate leadership, coaching and direction
Bring company values to life for team and customers
Support the delivery of perfect burgers and fries
Provide an "above and beyond" experience for the team
Create an awesome working environment
Ensure every customer is delighted
Deal with complaints promptly
Work hands-on with the team on the line and on the floor
Support the General Manager and deliver store results
Have full ownership of P&L
Drive sales whilst controlling costs
Run smooth day-to-day operations
Think about long term plans
Develop the team to ensure a strong talent pipeline
Requirements:
Experienced hands-on leadership skills
People leadership
Customer service skills
Enthusiasm for perfect burgers and fries
Alignment with company values (Competitive, Enthusiastic, Family, Get It Done, Integrity)
What we offer:
An achievable bonus scheme worth up to 15% of annual salary
An additional Secret Shopper bonus worth up to £2,000
High Performer Awards and Bonus's
Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
33 Days paid holiday
Paid breaks
Free burgers, fries and shakes while on shift
Life assurance
Access to Stream financial wellbeing app
Days out and social events
Invite to the annual Assistant Manager conference
Team competitions – “Fry Cup” and “Olympics”
Five Guys Perks – employee discount program
Access to wellbeing support and employee assistance programme (EAP)