This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Join Relationship Management, to build and maintain relationships with customers, clients, stakeholders, and strategic partners. Your focus will be on driving business growth through effective relationship-building and delivering tailored solutions to meet client needs. Join us as an " Assistant Manager " at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionize our digital offerings, ensuring unapparelled customer experiences. Working within a Coverage Support Hub to provide first class operational support to frontline Corporate Banking UK Coverage colleagues through the completion of defined tasks including but not limited to Annual Review Process and KYC review, Transaction Monitoring, Pricing Review etc. creating capacity for Associate Bankers and Relationship Directors to focus on the key business objectives. To support coverage to grow income for both new and existing customers by providing marketing leading tools, a world class learning & development programme as well as analytical support in terms of sales management tools to contribute to the overall success of UKC.
Job Responsibility:
Working within Coverage Support Hub (Deal Support Team), to provide first class operational support to UK Corporate Banking frontline colleagues (RDs/ABs) through the completion of defined activities, thereby creating capacity for them to focus on the key business objectives
Collaborating with frontline colleagues for successful execution of essential, business critical procedures and templates within dedicated area of work, which provide significant value to the whole of UK Corporate Coverage
Key responsibilities: BAU deliveries (70%)
Training & quality management (10%)
Workflow management, Reporting, Creating dashboards and presentations (10%)
Simplification & Automation (10%)
Design, execution and embedding of an ongoing roadmap to provides market leading Tools for RDs and Coverage
Design, execution and embedding of an ongoing training plan to provide ‘World Class Learning’
Support the delivery of market leading client collateral to provide a competitive advantage to RDs
Collaboration with Product to develop market leading industry/segment focused products and multi product solutions and develop and drive initiatives
Development of the data capability across UK Corporate to enable delivery of client insights to drive acquisitions and increase wallet share
Maximise the positive impact of UCRM and Salesforce as a tool for Corporate Banking
Implementation of agreed minimum standards and best practices across UK Corporate and support this with sales management tools to drive overall success
To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement
Requires in-depth technical knowledge and experience in their assigned area of expertise
Thorough understanding of the underlying principles and concepts within the area of expertise
They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources
Partner with other functions and business areas
Takes responsibility for end results of a team’s operational processing and activities
Escalate breaches of policies / procedure appropriately
Take responsibility for embedding new policies/ procedures adopted due to risk mitigation
Advise and influence decision making within own area of expertise
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to
Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function
Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function
Make evaluative judgements based on the analysis of factual information, paying attention to detail
Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents
Guide and persuade team members and communicate complex / sensitive information
Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation
Requirements:
Experience of working in a MNC Bank/Financial Services organisation in backend/operational processes such as Annual Review Process, KYC Refresh, Pricing & Billing, Transaction Monitoring, Payments etc.
Precision in undertaking critical administrative activities and ensuring all information is accurate and aligned with standard operating procedures at all times
Leading the training and learning agenda for colleagues - Ability to guide and mentor team members and embed a Consistently Excellent mindset across the team
Conducting quality checks to ensure high standards of work for self and the team
Preparing reports, presentations, and leadership dashboards to depict performance and improvement initiatives to management & stakeholders
Experience in Workflow Management to ensure smooth and efficient allocation within the team
Stay up-to date on industry best practices & trends in operations management
Understand the importance of risk and control in line with the ambitions of the Bank- Identify and mitigate process risks to ensure business continuity
Drive continuous improvement to review & streamline processes. Develop and implement improvement initiatives to enhance efficiency & productivity
Ability to prioritise & manage multiple projects simultaneously to meet deadlines in a fast-paced environment
Passion to support and/or execute ad-hoc initiatives, projects or remediation activity, as required
Strong written and verbal communication skills to interact with internal teams and stakeholders
Team player with the ability to work cross-functionally with various departments and teams
Proficient in MS Office applications (Outlook, Word, Excel, PowerPoint and SharePoint)
Knowledge and understanding of the financial services industry, in particular corporate or investment banking products
Flexible to work in shifts, particularly UK
Nice to have:
Preferably a Postgraduate or MBA or MBA equivalent
Experience in the banking/ middle office or related field
Develop and maintain network of contacts within relevant specialist areas and projects
ensure business and process knowledge is up to date
use expert knowledge to positively influence decisions
Ability to think critically and act decisively in high-pressure situations to resolve issues swiftly