Assistant Manager Job at Five Guys UK (Stoke-on-Trent)

Job Responsibility

Our people - Shift Managers and Crew. Leading from the front and being hands-on, working on the line and on the dining area
Supporting the General Manager in the delivery of perfect burgers & fries, store results and providing a above & beyond experience for your team and customers
Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity
Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way
You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, thinking about long-term plans
Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs
Always leading with our values
Spotting potential and developing your team to ensure there is a strong talent pipeline

Ideally, you have at least 1-2 years of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high
You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews
You have experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets
You have a proven track record of leading, coaching, and motivating a team. You don't just manage
you develop people and identify future talent
You have a solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5-star hygiene ratings
You are available to work a variety of shifts, including evenings, weekends, and holidays

An achievable bonus scheme worth up to 15% of annual salary
An additional Secret Shopper bonus worth up to £2,000
High Performer Awards and Bonuses
Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
33 Days paid holiday
Paid breaks
Free burgers, fries and shakes while on shift
Life assurance
All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay
Days out and social events
Invite to the annual Assistant Manager conference
Team competitions – Fry Cup and Olympics
Five Guys Perks – employee discount program
Access to wellbeing support and employee assistance programme (EAP)
Development opportunities to grow a career with us
Enhanced Maternity & Paternity Leave
Pension scheme
Awesome Five Guys Merch