Assistant Manager, HSBC

HSBC

Location:
Malaysia, Kuala Lumpur

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Acquire a broad understanding of all the Corporate Action processes and market specifications for various markets assigned and to allocate work on a daily basis to Global Support Executives. Overseeing the processes and to handle escalations and process-related query resolutions. Plan capacity daily and intra-day based on projections and volume analysis and allocate/reallocate resources within the team. Ensure compliance with audit requirements by performing audit checks as required by the process in line with business requirements. Understand MI requirements enough to be able to produce, analyze and interpret MI. Provide leadership to the team assigned, consistent with Group and Company policies and standards. Lead a cohesive team, working in a supportive team environment driven by people-centric values. Motivate and ensure effective development of individuals to meet business targets.

Job Responsibility:

Monitoring ‘Service Quality’ of the team to ensure high Customer Service Standards and drive rigorous customer centric quality Campaigns/initiatives to increase Quality awareness in the team
Recognize, reward and set high internal service excellence benchmarks to ensure customer satisfaction
Ensure daily operational efficiency by overseeing and close monitoring of the operational processes and workflow, market specific requirements/procedures and performance of various systems in securities processing
Monitor the process productivity to ensure quality targets are achieved
Issues/problems are fully analyzed and resolved or escalated
Appropriate action is taken to prevent recurrence
Processes are regularly reviewed to identify improvements that will enhance operational and financial effectiveness
Maintain equipment, systems and general work environment in good condition and ensure that issues/problems are investigated/resolved immediately or escalated to Line Manager
Compliance with procedures and diary watch and MCF requirements for the process.

Requirements:

A post-graduate diploma or degree in any discipline
At least 12 months in a supervisory role, with exposure to root cause analysis, problem solving, team building, and staff development
Experience in Securities processing environment especially in Corporate Action would be an added advantage
Ability to speak and understand English fluently, write business letters and reports, and have good conversational / telephone skills
Ability to learn quickly, transfers knowledge appropriately, understand and interpret numeric data
Evidence of good analytical, statistical and data mining skills to study trends and make projections
Production management skills and ability to initiate process improvements
Leadership skills, with ability to build rapport with, relate to and effectively develop a wide range of people.

Nice to have:

Experience in Securities processing environment especially in Corporate Action.

Additional Information:

Job Posted:
September 04, 2025

Expiration:
October 04, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Assistant Manager