Assistant Manager VCIP Support, HSBC

HSBC

Location:
India, Mumbai

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

Handles general customer contacts in a contact centre environment typically on multiple products and/or proposition. Provides high quality service to achieve maximum customer satisfaction by ensuring the completion of Video Customer Identification Process journey at first contact where possible. Takes ownership and initiative to complete steps involved for resolution. Responsible for achieving individual key performance indicators whilst maintaining quality and compliance.

Job Responsibility:

Enable customers to submit their KYC information through a video call from any place of their convenience ensuring compliance, faster on-boarding and minimize time to revenue
Provide excellent customer service to customers by face to face interaction to expedite the KYC process
Act as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
Perform Customer Due Diligence as per the laid down guidelines in SOP
Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section 4 of the Group Operations FIM
Maintain HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner
Fosters a compliance culture within the team, managing compliance risk and ensuring that the necessary training is completed
Optimize relations with regulators

Requirements:

Minimum Graduation or as required for the role, whichever is higher
Must be proficient in language(s) required by the process
Open to work in flexible shifting schedules
Ability to work in a high-volume, fast paced environment is required
Proficiency with personal computers and basic software packages and specialised applications
Excellent communication skills

What we offer:

Continuous professional development
flexible working
opportunities to grow within an inclusive and diverse environment

Additional Information:

Job Posted:
August 13, 2025

Expiration:
August 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Assistant Manager VCIP Support

HSBC

Location:India, Mumbai

Category:Banking

Contract Type:Employment contract