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The Hermès Madison Avenue Flagship Boutique opened in 1983 and focuses on providing extraordinary service to clients as a part of the New York City Region. This position will report to the Senior Manager of Treasury & Cash Operation and will primarily work within the Operations and Sales Teams to support the operations of the boutique. As the Assistant Manager of Treasury & Cash Operations, you will be supporting cash office operations, including Selling & Service Assistants, remote sales, and store-to-store transfers. Ensures strong internal controls, audit readiness, and accurate transaction management, while maintaining system integrity and resolving discrepancies. Partners closely with Treasury and Internal Controls to align cash management processes with company policies.
Job Responsibility
Support the execution of audit compliance, transaction accuracy, and integrity of MSC and related systems
Assist in maintaining alignment with enterprise treasury and internal control standards
Reinforce segregation of duties and dual control procedures to help minimize operational risk
Monitor and follow up on all outstanding aged deposits, open client inquiries, and sourcing product requests
Support delivery of training on cash handling, POS operations, and treasury policies to improve team accuracy and compliance
Assist in maintaining reconciliation processes and documentation to support timely resolution of discrepancies and variances
Partner with Treasury and Internal Control teams as needed to support compliance and policy alignment
Collaborate with Cash Office Manager and Selling teams to resolve POS-related questions and issues
Assist with oversight of cash handling, accounting activities, and boutique operational requirements
Help ensure adherence to cash transaction procedures across all staff and management
Support training efforts for SSAs and Sales teams to ensure accurate transaction processing
Reinforce team understanding and compliance with POS standards and company policies
Communicate updates on POS and Cash Office procedures to store team members
Maintain ongoing communication with Store Management and Operations leadership
Assist in ensuring POS equipment and cash office tools are functioning properly and issues are escalated promptly
Support execution of equipment audits and system checks (e.g., PED audits, backup terminal testing)
Assist with cash audits, discrepancy follow-ups, and daily media reviews, escalating issues when appropriate
Partner with Store Management to support My Store Control system compliance
Support scheduling efforts and contribution to performance review preparation
Assist with completion of remote sales and chargeback documentation in partnership with Corporate Accounting
Support with other operational duties as needed
All other duties assigned by supervisor
Requirements
3+ years of retail and cash management experience in a similar role
prior experience in a luxury environment preferred
Strong leadership, communication, and planning skills
Ability to work well under pressure
Even-tempered with ability to continuously multi-task
Strong organizational with a deep understanding of inventory management
Flexible with schedule changes to accommodate needs of the business
Ability to lift between 0-25 lbs. without assistance
Excellent problem-solving and communication abilities
Proficiency in retail systems, reporting tools and MS Office (experience with SAP Retail is a plus)
Strong management soft skills
Commitment to operational excellence and client-first mentality
Ability to manage multiple priorities in a fast-paced, luxury retail environment
Acute interpersonal skills and a collaborative management style.
Nice to have
experience with SAP Retail
What we offer
Commission and bonus incentives based on sales performance
Medical, Dental, Vision
Life Insurance and Disability
Paid time off (18 DDO’s, 12 company holidays, 2 wellbeing days, and sick & safe time)
Paid Parental Leave and Transition Time
401(k) and Roth Retirement Plan with company matching and profit sharing
Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance)
Product discount and EAP resources
Access to Calm App, Health Advocate, Family Building Support, and more!