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Assistant Manager-Training

Egypt, Sharm El Sheikh Employment contract · Job Posted April 25, 2026
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Job Description

Assists with identifying and addressing employee and organizational development needs. The position is assist in ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Assists in conducting needs assessments, designing and developing training programs and facilitating the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.

Job Responsibility

  • Assists with identifying and addressing employee and organizational development needs
  • Ensures effective training is in place to enable achievement of desired business results
  • Conducts needs assessments
  • Designs and develops training programs
  • Facilitates delivery of custom and corporate training programs
  • Measures effectiveness of training to ensure return on investment
  • Promotes and informs employees about all training programs
  • Displays leadership in guest hospitality and creates positive atmosphere for guest relations
  • Helps employees identify behaviors contributing to service excellence
  • Ensures employees receive on-going training to understand guest expectations
  • Monitors enrollment and attendance at training classes
  • Partners with operational leaders to assess employee technical and leadership skills
  • Reviews comment cards and guest satisfaction results to identify improvement areas
  • Measures transfer of learning from training courses to operation
  • Aligns training programs to impact key business indicators
  • Develops specific training to improve service performance
  • Drives brand values in all training activities
  • Assists with developing training budget
  • Manages budget in alignment with financial goals
  • Controls departmental expenditures

Requirements

  • 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • 1 year experience in the human resources or related professional area
  • certified trainer
  • 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • certified trainer
  • no work experience required

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