Assistant Manager, Tech Ops

• Support the Technical Operations Manager, Hotel Superintendent and Technical Operations Director by managing logistical, administrative and procurement tasks involved in ship maintenance
• Proactively follows up on delinquent PO's and cabin requests, among others
• Serves as point of contact for all ship technical issues when the Technical Operations Manager is unavailable
• Monitors data collected from ship technical performance reporting to provide recommendations for long-term technical operations planning
• Provide logistical and administrative support for ship maintenance including the development of execution plans for services delegated by the Technical Ship Leaders, completion of items identified in service order checklists, and timely delivery for services and parts required by ships and processing approved requisitions
• Provide support to Technical Operations Managers for the annual planning and budgeting process, weekly meetings, ship maintenance requirements, identification of service providers, and others as required
• Serve as back up to the Technical Operations Manager in providing support for all ship technical issues as required. Including onboard ship visits such as: HESS Audits, USCG Inspections, Class Surveys/Audits, etc
• Support the TOD and TOM in tracking Lloyds Register Condition of Class (CoC), Statutory Deficiencies (SD), Actionable Items (AI) related to the ships of the assigned POD
• Collaborate and communicate cross-functionally with shared services to book cabins and acquire riding teams for assigned ships as needed to service ship requirements
• Collect and analyze technical performance data to support shipboard operations and assist Technical Ship Leaders in developing solutions and long-term plans

• Bachelor’s degree in Marine Engineering, Mechanical Engineering, Electrical Engineering, or a related technical field
• Ability to learn quickly. Comfortable learning new software or systems used in maintenance, procurement, and ship operations (Infoship, AMOS, SharePoint, internal dashboards)
• Working knowledge of Microsoft Office suite. Strong proficiency with Excel, PowerPoint, Project (Gantt Chart), and Word
• Excellent communication and follow-up skills for frequent interactions with Shoreside staff and shipboard team
• Strong interpersonal skills to work with others from multiple departments across CCL
• Outgoing and able to work in a diverse team
• Knowledge of marine technical and regulatory compliance
• Organizational skills to coordinate multiple ship activities simultaneously
• 3–5 years of experience in technical operations, marine engineering, or shipboard maintenance

Experience with data visualization or reporting tools such as Power BI is a strong plus for supporting analysis

• Cost-effective medical, dental and vision plans
• Employee Assistance Program and other mental health resources
• Company paid term life insurance and disability coverage
• 401(k) plan that includes a company match
• Employee Stock Purchase plan
• Paid Time Off
• Holidays
• Vacation Time
• Sick Time
• Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
• Personal and professional learning and development resources including tuition reimbursement
• On-site Fitness center at our Miami campus