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Assistant Manager Tech Infrastructure

adidas.com Logo

Adidas

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Location:
United States , Spartanburg

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Market business expects solid and best in class infrastructure support services, service management and project delivery. The Assistant Manager Tech Infrastructure will contribute to seamless running of IT services (day to day support) as well as project delivery (opening, closing & revamp activities) across a specific adidas market/country. He/she is also supporting the service quality of all end user services (e.g. Connectivity, Service Desk, Onsite Support a.k.a. Field Services and End Device Management) in order to deliver the right level of cross functional- or team services and actively participating with the Domain Product Owners and Business Partners on any Infrastructure related project and support service.

Job Responsibility:

  • CONTINUAL IMPROVEMENT: Expect to take part in continual improvement initiatives and collaborate with relevant Domain Service Owners to highlight and contribute towards improvement activities
  • RELATIONSHIP MANAGEMENT: Your scope will be within a specific adidas market where you will be expected to support in stakeholder engagement/communications. You will be updating stakeholders to ensure everyone is understanding and updated on agreed level of our service
  • SERVICE LEVEL MANAGEMENT: Monitors and logs the actual service provided, compared to that required by service level agreements
  • PROJECT MANAGEMENT: You could be in charge of various smaller infrastructure projects, which need to be executed on time, in full and in budget
  • SUPPLIER MANAGEMENT: You could be expected to engage with local vendors to ensure that contractual agreements are adhered to as well as monitoring vendor performance
  • INCIDENT MANAGEMENT: Oversees external vendor incident management (support) process compliancy (ITIL standards) according to defined and agreed global process governance set by Product Domain
  • Continuously keep business stakeholders updated on elevated incidents
  • PROBLEM MANAGEMENT: Investigates problems in systems, processes, and services
  • Assists with the implementation of agreed remedies and preventative measures

Requirements:

  • Four-year college or university degree with focus on Business Administration or IT or related areas, or equivalent combination of education and experience
  • Proficient spoken and written command of English
  • At least 3-year experience in IT
  • 1 year of experience in relevant area
What we offer:
  • robust and progressive medical, including HSA (Health Savings Account) with employer funding or FSA (Flexible Spending Account) options, dental, vision, prescription drug coverage, adoption, with surrogate and fertility support, short and long-term disability, and basic life and AD&D insurance, which can be supplemented with employee-paid coverage
  • Employees are able to enroll in adidas’ 401k plan and Stock Purchase Plan with employer match
  • Full-time employees are eligible for education assistance and generous Leave policies including 12 weeks of paid parental leave
  • Employees are eligible to earn an annual bonus based on both company and personal performance
  • Employees accrue prorated flexible time off in the amount .4388 hours per day that increases with years of service, twelve paid holidays throughout the calendar year and Service Time Off during milestone years
  • Hybrid work policy which requires attendance in the office Monday through Thursday, with the flexibility to work remotely on Friday each week

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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