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Adidas Logo Adidas · IT - Administration

Assistant Manager Tech Infrastructure

United States, Los Angeles 100000.00 - 115000.00 USD / Year · Job Posted January 26, 2026
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Job Description

Market business expects solid and best in class infrastructure support services, service management and project delivery. The Assistant Manager Tech Infrastructure will contribute to seamless running of IT services (day to day support) as well as project delivery (opening, closing & revamp activities) across a specific adidas market/country. He/she is also supporting the service quality of all end user services (e.g. Connectivity, Service Desk, Onsite Support a.k.a. Field Services and End Device Management) in order to deliver the right level of cross functional- or team services and actively participating with the Domain Product Owners and Business Partners on any Infrastructure related project and support service.

Job Responsibility

  • Take part in continual improvement initiatives and collaborate with relevant Domain Service Owners to highlight and contribute towards improvement activities
  • Support in stakeholder engagement/communications
  • Update stakeholders to ensure everyone is understanding and updated on agreed level of our service
  • Monitors and logs the actual service provided, compared to that required by service level agreements
  • In charge of various smaller infrastructure projects, which need to be executed on time, in full and in budget
  • Engage with local vendors to ensure that contractual agreements are adhered to as well as monitoring vendor performance
  • Oversees external vendor incident management (support) process compliancy (ITIL standards) according to defined and agreed global process governance set by Product Domain
  • Continuously keep business stakeholders updated on elevated incidents
  • Investigates problems in systems, processes, and services
  • Assists with the implementation of agreed remedies and preventative measures

Requirements

  • Four-year college or university degree with focus on Business Administration or IT or related areas, or equivalent combination of education and experience
  • Proficient spoken and written command of English
  • At least 3-year experience in IT
  • 1 year of experience in relevant area

What we offer

  • Hybrid work policy
  • Robust and progressive medical, including HSA (Health Savings Account) with employer funding or FSA (Flexible Spending Account) options, dental, vision, prescription drug coverage, adoption, with surrogate and fertility support, short and long-term disability, and basic life and AD&D insurance, which can be supplemented with employee-paid coverage
  • Employees are able to enroll in adidas’ 401k plan and Stock Purchase Plan with employer match
  • Full-time employees are eligible for education assistance and generous Leave policies including 12 weeks of paid parental leave
  • Employees are eligible to earn an annual bonus based on both company and personal performance
  • Employees accrue prorated flexible time off in the amount .4388 hours per day that increases with years of service, twelve paid holidays throughout the calendar year and Service Time Off during milestone years
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