Assistant Manager - Spa Job at Casino Careersv (Bethlehem)

Job Description

The Assistant Manager - Spa is responsible for supervising the daily activities and duties of spa employees. The Assistant Manager - Spa provides exceptional leadership and business skills to reach and exceed profitability goals, employee and guest satisfaction; Thus, ensuring efficiency in providing the highest service and profit levels.

Job Responsibility

Oversees and coordinates, employee relations, training, inventory, staff productivity, operations development, standards, promotions, staff reviews, maintains knowledge and understanding of treatments/physiological effects/contraindications, guest satisfaction issues, ensures Company and department standards are upheld, merchandising of retail products, and administers computer operations
Performs all other projects and responsibilities as required
Ensures confidentiality with respect to guest and employee information
Assists Spa Attendants and Front Office Specialists with guest experience, answering telephones, checking in guests, making reservations, providing tours and maintaining daily cleanliness of facility during operating hours
Creates schedules to ensure appropriate staffing levels according to business volumes
i.e. special events, holidays, weekends, groups, guest demand, profit goals, etc
Possesses operational knowledge of SpaSoft software, Microsoft applications, Stratton Warren
Monitors short and long-term strategies designed to increase revenue, profitability, retail sales, guest satisfaction, employee satisfaction, and employee retention
Acts as a resource between employees and spa manager to resolve work related conflicts
Reviews and determines appropriate resolution ensuring policy and procedures are consistently followed
Uses constructive feedback, motivation, short and long-term intervention to address problems that affect job performance
Maintains and conducts employee appraisal/evaluation of Spa Associates
Facilitates various training modules pertaining to spa services and programs
Provides support and communicates with all levels of management regarding Company policies and procedures acting as a liaison between the spa and other Wind Creek Departments
Identifies and recommends solutions when the department faces repetition of performance problems that indicate a negative trend
Informs appropriate management of any potential situation that may require further attention
This includes but is not limited to: safety issues and concerns, OSHA compliance, ADA compliance, legal compliance, sexual harassment including employees and guests
Follows up to ensure resolution is achieved
Trains and communicates relevant company information to employees, as well as directs performance of clerical functions by ensuring a strong communication network, in which employees are well informed of all procedural changes, property information and department and company initiatives
Maintains an attitude and philosophy consistent with the Company mission, vision and values
Displays a high level of maturity, discretion, tact, judgment and the ability to deal with confidential matters
Develops and maintains good working relationships with various organizations and vendors
Works in a fast-paced environment while maintaining a calm appearance
Other duties and responsibilities as assigned

Requirements

Must be eighteen (18) years of age or older
proof of authorization/eligibility to work in the United States
Ability to communicate effectively in a positive/upbeat fashion utilizing English
both in oral and written form
Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts
Maintain a professional, neat and well-groomed appearance adhering to Wind Creek appearance standards
Maintain consistent adherence to Wind Creek customer service standards
Must be able to work varied shifts, including weekends and holidays
High School Diploma or GED plus additional education or training in hospitality, spa-related areas
3-5 years Hospitality and Customer Service Experience
Must demonstrate leadership abilities with progressive supervisory experience
Must possess very strong verbal and written communication skills
Able to pass the Microsoft Office test – Required
Experience with multiple software programs
Ability to work on multiple software platforms: Spasoft, Microsoft Office Suite, Google Workspace, Stratton Warren
Due to the nature of the hospitality industry, team members may be required to work varying schedules, weekend, and holidays to reflect the needs of the facility
Able to receive the various services that are offered on our spa menu and be a model for the training of new therapists when requested
Must be able to lift, pull, push, and/or carry items weighing in excess of twenty-five (25) pounds
be able to stand and/or walk for entire shift
Willing to travel and participate in training as recommended or required
Physical ability to access all areas of the property
Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke
Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines
Ability to work with others, communicate well, receive direction
review your own work
Maintain a positive attitude toward work and interface with guests in a friendly and polite manner
Ability to address stressful situations with clients with dignity and the utmost tact and politeness
Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives
Must be able to qualify for, apply for and obtain a Pennsylvania Gaming Control Board license if required

Nice to have

Bachelor’s Degree preferred
1-2 years supervisory experience or overseeing staffing and business operations - preferred
Casino Experience - preferred

What we offer

Blue Cross Blue Shield medical plan
Dental plan
VSP vision plan
401(k) savings plan
Life and disability insurance
Paid time off
Employee dining rooms
Career training and planning
Quarterly incentive bonuses
Employee fitness centers with on-staff trainers

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Assistant Manager - Spa

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