Assistant Manager - Soft Services

• Provide comprehensive facility and contract management for the client, with a focus on continuous improvement
• Achieve financial and other targets established by the Facilities Manager
• Achievement of the Key Performance Indicators and Service Level Agreement targets
• Managing all outsourced service contracts and Jones Lang LaSalle personnel, including inspections and quality management of service delivery – this includes all Cleaning functions/ Security/ Administration/ Reception/ Helpdesk/ Pantry and Mailroom services
• Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems
• Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client
• Routinely Inspect all contracted services to ensure performance measures are being maintained
• Event Management, basic sets ups, coordination with internal client groups
• Ensure Helpdesk service requests are attended to in time
• Effectively manage the mailroom services to ensure an on time deliverable system
• Achieve client satisfaction to Client expectations
• Contribute to the Monthly Management Report to client and other reports as required
• Managing Trackers & inventory as per the task allocated
• Manage service contracts, including inspections and quality management of service delivery
• Support in preparing vendor contracts/Score cards/defining SOW
• Management of contract resource to achieve Service Level Agreements to Key Performance Indicators at optimum cost for Client
• Participate in Emergency Evacuation procedures including crisis management and business continuity as per the site dynamics
• Manage all Health and Safety issues and actively participate in Health and Safety reviews while carrying out related jobs
• Acts as leadership role model for Jones Lang LaSalle by behaving consistently with cultural requirements
• Set stretch targets for self to achieve maximum team performance
• Is able to make difficult decisions and resolve problems or improve operations
• Actively searches out opportunities to achieve best results
• Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients
• Gains respect of Jones Lang LaSalle people, clients, and where appropriate, with the broader business community
• Listens effectively and communicates through actions and examples
• Have strong written and oral communication skills

• More than 6-8 years in Facility Management – Soft Service preferably from hotel Industry & specialized in Housekeeping & have eye for detail
• Excellent people skills and ability to interact with a wide range of client staff and demands
• Demonstrated experience with tendering and service improvement initiatives
• Knowledge of Occupational Safety requirements
• Knows the inventory management, good keeping knowledge
• Strong PC literacy and proven ability to manage daily activities using various systems
• Demonstrated experience with continuous improvement initiatives
• Demonstrated experience with client reporting and preparation of reports
• Flexible to work in shifts
• Understanding of Cafeteria operations will be an added advantage

Total Rewards Program, competitive pay and benefits package