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Assistant Manager Rooms Operations - Housekeeping

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Canada, Whistler

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

60000.00 - 70000.00 CAD / Year

Job Description:

Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to maintain the property's cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.

Job Responsibility:

  • Support day-to-day activities of Rooms Operations
  • Supervise Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services
  • Direct guest arrival and departure procedures
  • Maintain property cleanliness standards
  • Open and close Front Desk shifts
  • Run room operations reports
  • Supervise Room Operations department in absence of management
  • Operate department equipment
  • Ensure employees have proper supplies and uniforms
  • Understand night audit procedures
  • Comply with loss prevention policies
  • Supervise same day selling procedures to maximize revenue
  • Verify accuracy of room rates
  • Manage departmental controllable expenses
  • Investigate employee and guest accidents
  • Use guest information tracking system
  • Interact with guests for feedback
  • Handle guest problems and complaints
  • Review comment cards and guest satisfaction results
  • Train staff
  • Participate in department meetings
  • Supervise staffing levels
  • Train employees in safety procedures
  • Observe service behaviors and provide feedback
  • Empower employees for customer service
  • Participate in interviewing and hiring
  • Conduct training
  • Communicate performance expectations
  • Participate in employee performance appraisal
  • Coach, counsel and encourage employees
  • Participate in employee progressive disciplinary procedures
  • Handle employee questions and concerns
  • Participate in employee recognition program
  • Schedule employees
  • Track employee time and attendance
  • Assist with payroll function
  • Oversee daily shift operations

Requirements:

  • High school diploma or GED
  • 4 years experience in guest services, front desk, housekeeping, or related professional area
  • OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • 2 years experience in guest services, front desk, housekeeping, or related professional area
What we offer:
  • Equal opportunity employer
  • Accommodations for disabilities
  • Employee recognition program

Additional Information:

Job Posted:
November 01, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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