Assistant Manager Rooms Operations - Housekeeping, Marriott Bonvoy

Marriott Bonvoy

Location:
Canada, Whistler

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

60000.00 - 70000.00 CAD / Year

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Job Description:

Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to maintain the property's cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.

Job Responsibility:

Support day-to-day activities of Rooms Operations
Supervise Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services
Direct guest arrival and departure procedures
Maintain property cleanliness standards
Open and close Front Desk shifts
Run room operations reports
Supervise Room Operations department in absence of management
Operate department equipment
Ensure employees have proper supplies and uniforms
Understand night audit procedures
Comply with loss prevention policies
Supervise same day selling procedures to maximize revenue
Verify accuracy of room rates
Manage departmental controllable expenses
Investigate employee and guest accidents
Use guest information tracking system
Interact with guests for feedback
Handle guest problems and complaints
Review comment cards and guest satisfaction results
Train staff
Participate in department meetings
Supervise staffing levels
Train employees in safety procedures
Observe service behaviors and provide feedback
Empower employees for customer service
Participate in interviewing and hiring
Conduct training
Communicate performance expectations
Participate in employee performance appraisal
Coach, counsel and encourage employees
Participate in employee progressive disciplinary procedures
Handle employee questions and concerns
Participate in employee recognition program
Schedule employees
Track employee time and attendance
Assist with payroll function
Oversee daily shift operations

Requirements:

High school diploma or GED
4 years experience in guest services, front desk, housekeeping, or related professional area
OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in guest services, front desk, housekeeping, or related professional area

What we offer:

Equal opportunity employer
Accommodations for disabilities
Employee recognition program

Additional Information:

Job Posted:
November 01, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Assistant Manager Rooms Operations - Housekeeping