Assistant Manager - Room Operations Job at Marriott Bonvoy (Charlotte)

Assistant Manager Rooms Operations - Housekeeping

Entry level management position that focuses on supporting the day-to-day activi...

Location

Canada , Whistler

Salary:

60000.00 - 70000.00 CAD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
4 years experience in guest services, front desk, housekeeping, or related professional area
OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in guest services, front desk, housekeeping, or related professional area

Job Responsibility

Support day-to-day activities of Rooms Operations
Supervise Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services
Direct guest arrival and departure procedures
Maintain property cleanliness standards
Open and close Front Desk shifts
Run room operations reports
Supervise Room Operations department in absence of management
Operate department equipment
Ensure employees have proper supplies and uniforms
Understand night audit procedures

What we offer

Equal opportunity employer
Accommodations for disabilities
Employee recognition program

Fulltime

Assistant Rooms Operations Manager

Entry level management position focusing on supporting day-to-day activities of ...

Location

Canada , Calgary

Salary:

59000.00 - 80000.00 CAD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related professional area
OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in guest services, front desk, housekeeping, or related professional area
Understanding of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
Knowledge of night audit procedures and reports
Understanding of loss prevention policies and procedures
Experience with budget management and revenue optimization
Guest service and problem-solving skills
Staff training and supervision experience
Knowledge of safety procedures and emergency protocols

Job Responsibility

Support day-to-day activities of Rooms Operations
Supervise Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services
Direct and work with employees to carry out guest arrival and departure procedures
Maintain property cleanliness standards
Open and close Front Desk shifts/Housekeeping
Run and review room operations reports
Temporarily supervise all Room Operations areas in management absence
Operate department equipment
Ensure employees have proper supplies and uniforms
Supervise same day selling procedures to maximize room revenue

What we offer

Equal opportunity employer
Accommodations for applicants with disabilities
Commitment to associate well-being
Global team environment
Employee recognition program

Fulltime

Rooms Operations Manager

Assists in managing the execution of all operations in the rooms area department...

Location

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related professional area
OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in guest services, front desk, housekeeping, or related professional area
Experience in leading room operations teams
Understanding of guest and employee satisfaction metrics
Knowledge of financial performance management
Experience with property standards and procedures

Job Responsibility

Assist in managing execution of all operations in rooms area departments (Front Office, Engineering/Maintenance, Housekeeping)
Manage staff and lead room operations team
Improve guest and employee satisfaction
Maximize financial performance of department
Monitor compliance with standards and procedures
Conduct human resources activities including hiring and employee feedback
Manage property rooms operations functions
Monitor activities affecting guest experience
Manage profitability through financial review and cost reduction

What we offer

Equal opportunity employer
Diverse and inclusive work environment
Career development opportunities
Global team belonging

Fulltime

Rooms Operations Manager

Assists in managing the execution of all operations in the rooms area department...

Location

United States , Orlando

Salary:

57000.00 - 71000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
4 years experience in guest services, front desk, housekeeping, or related professional area
OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in guest services, front desk, housekeeping, or related professional area
Understanding of brand's service culture
Ability to manage staff and operations
Experience in improving guest and employee satisfaction
Financial performance management skills
Compliance with standards and procedures

Job Responsibility

Assist in managing execution of all operations in rooms area departments
Manage staff and verify goals are translated to team
Create property environment emphasizing motivation, empowerment, teamwork
Understand employee and guest satisfaction results
Lead by example demonstrating self-confidence, energy and enthusiasm
Manage property rooms operations functions
Follow property specific second effort and recovery plan
Publish guest satisfaction results
Manage activities affecting guest experience
Provide excellent customer service

What we offer

Bonus eligibility
Equal opportunity employer
Diverse and inclusive work environment
Career development opportunities
Global team membership

Fulltime

Operations Assistant Manager

Operations Assistant Manager position at Sheraton Manila Bay, responsible for ca...

Location

Philippines , Manila

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Complete designated cashier and closing reports
Review shift logs/daily memo books and document pertinent information
Contact appropriate departments to resolve guest calls, requests, or problems
Process all guest check-ins by confirming reservations, verifying guest identity, requesting payment, assigning rooms, and issuing room keys
Sell rooms to guests without reservations
Ensure rates match market codes and document exceptions
Scan and charge checks from outlets to rooms
Assist management in training, evaluating, counseling, disciplining, motivating and coaching employees
Serve as role model and first point of contact for Guarantee of Fair Treatment/Open Door Policy
Report accidents, injuries, and unsafe work conditions

Fulltime

Assistant Event Operations Manager

Assistant Event Operations Manager role at JW Marriott Atlanta Buckhead involves...

Location

United States , Atlanta

Salary:

25.02 - 29.33 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area
Alternatively, 3 years experience in two of the areas of hospitality to include food and beverage, culinary, guest services, front desk, housekeeping or related professional area
Experience running a shift, scheduling, performance management, problem-solving, running day-to-day operations, hospitality skills

Job Responsibility

Communicates service needs to chefs and stewards throughout functions
Totals charges for group functions and prepares checks
Verifies banquet rooms, restaurants, and coffee breaks are ready for service
Inspects cleanliness and presentation of china, glass, and silver
Sets tables according to event type and standards
Maintains cleanliness of work areas
Orders supplies for the department
Manages inventories and assets
Leads shifts and provides consistent high-quality service
Conducts room function inspections

What we offer

Bonus eligibility
Equal opportunity employer
Opportunities for training, development, and recognition
Holistic well-being focus
Belonging to a global team and luxury environment

Fulltime

Assistant Night Manager

The Assistant Night Manager at W Brisbane oversees the hotel's operations during...

Location

Australia , Brisbane

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Oversee the Front Office operation to maintain high standards
Complete Night Audit duties
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Represent Senior leaders in their absence, taking full responsibility of the hotel
Act in accordance with all security and emergency procedures and manage the instigation of these, as required
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Conduct Health and Safety Checks and Night Walks
Have full awareness of all hotel areas

Job Responsibility

Oversee the Front Office operation to maintain high standards
Complete Night Audit duties
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Represent Senior leaders in their absence, taking full responsibility of the hotel
Act in accordance with all security and emergency procedures and manage the instigation of these, as required
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Conduct Health and Safety Checks and Night Walks
Have full awareness of all hotel areas

What we offer

The best hotel training opportunities produced independently by W Brisbane and internationally recognized training programs by Marriott International
‘Great places to work’ certified
Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
Discounts on food & beverage across all our hotels
Recognition programs to keep you motivated
Wellbeing & mindfulness programs to ensure you stay healthy
Employee Assistance Program

Fulltime

Intern, Rooms Operations

Marriott International offers students the opportunity to find an internship tha...

Location

Singapore , Singapore Regional Office

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Currently enrolled in a university or hotel school degree program at time of application
University or Hotel School undergraduates specializing and studying in hospitality related fields will be preferred for certain internship positions
For more specialist disciplines, for example those students pursuing business or similar related courses, consideration is also given for those related internship opportunities
Strong written and verbal communication skills
Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
Ability to work in group settings and/or independently
Ability to prioritize and multi-task several projects
Demonstrates problem solving skills
Demonstrates creativity and innovation

Job Responsibility

Project Development: Participate in high-level project development meetings with our leadership team
Project Management: Assist in the launch and management of key projects
Market Research: Conduct in-depth market research on the latest trends and performance metrics in Rooms Discipline
Data Analysis: Consolidate operational data, support the analysis of findings, and present actionable insights
Stakeholder Collaboration: Liaise with hotel leaders to gather information and feedback

What we offer

Enriching and memorable learning experience
Innovative learning environment
Hands-on experience in the exciting world of hotel operations and hospitality from a corporate view
Opportunity to build skills and gain exposure in the exciting world of hospitality through meaningful projects, on-the-job training, coaching, and support

Fulltime

Select Country

Assistant Manager - Room Operations

Job Description

Job Responsibility

Requirements

Looking for more opportunities?