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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Assistant Manager - Room Operations

United States, Newport Beach Employment contract 28.35 - 31.25 USD / Hour · Job Posted June 30, 2026
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Job Description

Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position assists in working with employees to carry out guest arrival and departure procedures and to maintain the property's cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.

Job Responsibility

  • Support the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services
  • Assist in working with employees to carry out guest arrival and departure procedures and to maintain the property's cleanliness standards
  • Strive to ensure guest and employee satisfaction and achieve the operating budget
  • Support the management of Rooms Operations Activities
  • Open and close Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties
  • Run and review critical information contained in room operations reports
  • Understand the functions of the Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
  • Operate all department equipment as necessary and reporting malfunctions
  • Ensure employees have the proper supplies and uniforms
  • Understand night audit procedures and being able to comprehend and utilize reports as necessary
  • Understand and comply with loss prevention policies and procedures
  • Communicate performance expectations employees in accordance with job descriptions for each position
  • Handle employee questions and concerns
  • Effectively schedule employees to business demands and track employee time and attendance
  • Supervise same day selling procedures to maximize room revenue and property occupancy
  • Verify accuracy of room rates to maximize revenue opportunities
  • Use budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations
  • Participate in the management of departmental controllable expenses to achieve or exceed budgeted goals
  • Understand the impact of Room Operations on the overall property financial goals and objectives
  • Assist in the investigation of employee and guest accidents
  • Assist in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences
  • Set a positive example for guest relations
  • Interact with guests to obtain feedback on product quality and service levels
  • Effectively respond to and handle guest problems and complaints seeking assistance from supervisor as necessary
  • Assist in the review of comment cards and guest satisfaction results with employees

Requirements

  • High school diploma or GED
  • 3 years experience in the guest services, front desk, housekeeping, or related professional area
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • 1 year experience in the guest services, front desk, housekeeping, or related professional area
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Requirements
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  • High school diploma or GED
  • 3 years experience in the guest services, front desk, housekeeping, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
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  • Support the day-to-day activities of Rooms Operations including Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services
  • Assist in working with employees to carry out guest arrival and departure procedures
  • Maintain the property's cleanliness standards
  • Strive to ensure guest and employee satisfaction and achieve the operating budget
  • Open and close Front Desk shifts / Housekeeping and ensure completion of assigned shift checklist and other duties
  • Run and review critical information contained in room operations reports
  • Understand the functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
  • Operate all department equipment as necessary and report malfunctions
  • Ensure employees have the proper supplies and uniforms
  • Understand night audit procedures and be able to comprehend and utilize reports as necessary
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  • Striving to ensure guest and employee satisfaction and achieve the operating budget
  • Opening and closing Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties
  • Running and reviewing critical information contained in room operations reports
  • Understanding the functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
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  • Striving to ensure guest and employee satisfaction and achieve the operating budget
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  • Maintaining the property's cleanliness standards
  • Ensuring guest and employee satisfaction
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  • Opening and closing Front Desk shifts / Housekeeping
  • Running and reviewing critical information contained in room operations reports
  • Understanding the functions of the Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
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  • Running and reviewing critical information in room operations reports
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  • Assisting in working with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards
  • Striving to ensure guest and employee satisfaction and achieve the operating budget
  • Opening and closing Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties
  • Running and reviewing critical information contained in room operations reports
  • Understanding the functions of the Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
  • Operating all department equipment as necessary and reporting malfunctions
  • Ensuring employees have the proper supplies and uniforms
  • Understanding night audit procedures and being able to comprehend and utilize reports as necessary
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