CrawlJobs Logo

Assistant Manager - Room Operations

https://www.marriott.com Logo

Marriott Bonvoy

Location Icon

Location:
United States , Snowmass

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

28.35 - 31.73 USD / Hour

Job Description:

Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position assists in working with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.

Job Responsibility:

  • Supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services
  • Assists in working with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards
  • Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties
  • Runs and reviews critical information contained in room operations reports
  • Operates all department equipment as necessary and reporting malfunctions
  • Ensures employees have the proper supplies and uniforms
  • Understands night audit procedures and being able to comprehend and utilize reports as necessary
  • Understands and complies with loss prevention policies and procedures
  • Communicates performance expectations employees in accordance with job descriptions for each position
  • Handles employee questions and concerns
  • Effectively schedules employees to business demands and tracks employee time and attendance
  • Supervises same day selling procedures to maximize room revenue and property occupancy
  • Verifies accuracy of room rates to maximize revenue opportunities
  • Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations
  • Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals
  • Assists in the investigation of employee and guest accidents
  • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences
  • Sets a positive example for guest relations
  • Interacts with guests to obtain feedback on product quality and service levels
  • effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary
  • Assists in the review of comment cards and guest satisfaction results with employees

Requirements:

  • High school diploma or GED
  • 3 years experience in the guest services, front desk, housekeeping, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • 1 year experience in the guest services, front desk, housekeeping, or related professional area

Additional Information:

Job Posted:
February 18, 2026

Expiration:
April 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Assistant Manager - Room Operations

Assistant Manager Rooms Operations - Housekeeping

Entry level management position that focuses on supporting the day-to-day activi...
Location
Location
Canada , Whistler
Salary
Salary:
60000.00 - 70000.00 CAD / Year
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 4 years experience in guest services, front desk, housekeeping, or related professional area
  • OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • 2 years experience in guest services, front desk, housekeeping, or related professional area
Job Responsibility
Job Responsibility
  • Support day-to-day activities of Rooms Operations
  • Supervise Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services
  • Direct guest arrival and departure procedures
  • Maintain property cleanliness standards
  • Open and close Front Desk shifts
  • Run room operations reports
  • Supervise Room Operations department in absence of management
  • Operate department equipment
  • Ensure employees have proper supplies and uniforms
  • Understand night audit procedures
What we offer
What we offer
  • Equal opportunity employer
  • Accommodations for disabilities
  • Employee recognition program
  • Fulltime
Read More
Arrow Right

Assistant Rooms Operations Manager

Entry level management position focusing on supporting day-to-day activities of ...
Location
Location
Canada , Calgary
Salary
Salary:
59000.00 - 80000.00 CAD / Year
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related professional area
  • OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in guest services, front desk, housekeeping, or related professional area
  • Understanding of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
  • Knowledge of night audit procedures and reports
  • Understanding of loss prevention policies and procedures
  • Experience with budget management and revenue optimization
  • Guest service and problem-solving skills
  • Staff training and supervision experience
  • Knowledge of safety procedures and emergency protocols
Job Responsibility
Job Responsibility
  • Support day-to-day activities of Rooms Operations
  • Supervise Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services
  • Direct and work with employees to carry out guest arrival and departure procedures
  • Maintain property cleanliness standards
  • Open and close Front Desk shifts/Housekeeping
  • Run and review room operations reports
  • Temporarily supervise all Room Operations areas in management absence
  • Operate department equipment
  • Ensure employees have proper supplies and uniforms
  • Supervise same day selling procedures to maximize room revenue
What we offer
What we offer
  • Equal opportunity employer
  • Accommodations for applicants with disabilities
  • Commitment to associate well-being
  • Global team environment
  • Employee recognition program
  • Fulltime
Read More
Arrow Right

Rooms Operations Manager

Assists in managing the execution of all operations in the rooms area department...
Location
Location
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related professional area
  • OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in guest services, front desk, housekeeping, or related professional area
  • Experience in leading room operations teams
  • Understanding of guest and employee satisfaction metrics
  • Knowledge of financial performance management
  • Experience with property standards and procedures
Job Responsibility
Job Responsibility
  • Assist in managing execution of all operations in rooms area departments (Front Office, Engineering/Maintenance, Housekeeping)
  • Manage staff and lead room operations team
  • Improve guest and employee satisfaction
  • Maximize financial performance of department
  • Monitor compliance with standards and procedures
  • Conduct human resources activities including hiring and employee feedback
  • Manage property rooms operations functions
  • Monitor activities affecting guest experience
  • Manage profitability through financial review and cost reduction
What we offer
What we offer
  • Equal opportunity employer
  • Diverse and inclusive work environment
  • Career development opportunities
  • Global team belonging
  • Fulltime
Read More
Arrow Right

Rooms Operations Manager

Assists in managing the execution of all operations in the rooms area department...
Location
Location
United States , Orlando
Salary
Salary:
57000.00 - 71000.00 USD / Year
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 4 years experience in guest services, front desk, housekeeping, or related professional area
  • OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • 2 years experience in guest services, front desk, housekeeping, or related professional area
  • Understanding of brand's service culture
  • Ability to manage staff and operations
  • Experience in improving guest and employee satisfaction
  • Financial performance management skills
  • Compliance with standards and procedures
Job Responsibility
Job Responsibility
  • Assist in managing execution of all operations in rooms area departments
  • Manage staff and verify goals are translated to team
  • Create property environment emphasizing motivation, empowerment, teamwork
  • Understand employee and guest satisfaction results
  • Lead by example demonstrating self-confidence, energy and enthusiasm
  • Manage property rooms operations functions
  • Follow property specific second effort and recovery plan
  • Publish guest satisfaction results
  • Manage activities affecting guest experience
  • Provide excellent customer service
What we offer
What we offer
  • Bonus eligibility
  • Equal opportunity employer
  • Diverse and inclusive work environment
  • Career development opportunities
  • Global team membership
  • Fulltime
Read More
Arrow Right

Operations Assistant Manager

Operations Assistant Manager position at Sheraton Manila Bay, responsible for ca...
Location
Location
Philippines , Manila
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • At least 1 year of supervisory experience
Job Responsibility
Job Responsibility
  • Complete designated cashier and closing reports
  • Review shift logs/daily memo books and document pertinent information
  • Contact appropriate departments to resolve guest calls, requests, or problems
  • Process all guest check-ins by confirming reservations, verifying guest identity, requesting payment, assigning rooms, and issuing room keys
  • Sell rooms to guests without reservations
  • Ensure rates match market codes and document exceptions
  • Scan and charge checks from outlets to rooms
  • Assist management in training, evaluating, counseling, disciplining, motivating and coaching employees
  • Serve as role model and first point of contact for Guarantee of Fair Treatment/Open Door Policy
  • Report accidents, injuries, and unsafe work conditions
  • Fulltime
Read More
Arrow Right

Assistant Event Operations Manager

Assistant Event Operations Manager role at JW Marriott Atlanta Buckhead involves...
Location
Location
United States , Atlanta
Salary
Salary:
25.02 - 29.33 USD / Hour
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area
  • Alternatively, 3 years experience in two of the areas of hospitality to include food and beverage, culinary, guest services, front desk, housekeeping or related professional area
  • Experience running a shift, scheduling, performance management, problem-solving, running day-to-day operations, hospitality skills
Job Responsibility
Job Responsibility
  • Communicates service needs to chefs and stewards throughout functions
  • Totals charges for group functions and prepares checks
  • Verifies banquet rooms, restaurants, and coffee breaks are ready for service
  • Inspects cleanliness and presentation of china, glass, and silver
  • Sets tables according to event type and standards
  • Maintains cleanliness of work areas
  • Orders supplies for the department
  • Manages inventories and assets
  • Leads shifts and provides consistent high-quality service
  • Conducts room function inspections
What we offer
What we offer
  • Bonus eligibility
  • Equal opportunity employer
  • Opportunities for training, development, and recognition
  • Holistic well-being focus
  • Belonging to a global team and luxury environment
  • Fulltime
Read More
Arrow Right

GC Voyager - Rooms Operations - W Suzhou

The Voyage Global Leadership Development Program is a full-time, paid developmen...
Location
Location
China , Suzhou
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelors degree or equivalent higher level education required (Associates degree acceptable for Culinary)
  • Superior critical-thinking & interpersonal communication skills
  • The ability to foster relationships & work collaboratively
  • The ability to self-manage & be a self-starter
  • A real desire for personal & professional growth
  • Work authorization in the country you apply
Job Responsibility
Job Responsibility
  • Cultivate customer relationships
  • Be a champion for innovation within the organization
  • Get exposure to managing projects & people
  • Improve processes & pitch new initiatives through your Voyage project
  • Take on special projects that will draw upon all your training
  • Meeting, greeting and providing assistance to ensure maximum guest satisfaction
  • Answer, record, and process all guest requests, questions or concerns
  • Liaising with guests, finding out their preferences and updating their Opera profiles
  • Managing and swiftly resolving guest complaints
  • Anticipate our guests needs and be able to think outside the box to create tailored experiences that leave our guests with lasting memories
What we offer
What we offer
  • Access to Marriott’s senior leaders and coaches
  • Opportunities to stand out
  • Mini-rotations across disciplines
  • Social collaboration tools with current and former Voyage participants
  • Immersion in Marriott’s rich culture and portfolio of global brands
  • Preparation for a supervisory or entry-level management role
  • Fulltime
Read More
Arrow Right

GC Voyager - Rooms Operations - W Guangzhou

The Voyage Global Leadership Development Program is a full-time, paid developmen...
Location
Location
China , Guangzhou
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelors degree or equivalent higher level education required (Associates degree acceptable for Culinary)
  • Superior critical-thinking & interpersonal communication skills
  • The ability to foster relationships & work collaboratively
  • The ability to self-manage & be a self-starter
  • A real desire for personal & professional growth
  • Work authorization in the country you apply
Job Responsibility
Job Responsibility
  • Cultivate customer relationships
  • Be a champion for innovation within the organization
  • Get exposure to managing projects & people
  • Improve processes & pitch new initiatives through your Voyage project
  • Take on special projects that will draw upon all your training
  • Meeting, greeting and providing assistance to ensure maximum guest satisfaction
  • Answer, record, and process all guest requests, questions or concerns
  • Liaising with guests, finding out their preferences and updating their Opera profiles
  • Managing and swiftly resolving guest complaints
  • Anticipate our guests needs and be able to think outside the box to create tailored experiences that leave our guests with lasting memories
What we offer
What we offer
  • Access to Marriott’s senior leaders and coaches
  • Opportunities to stand out
  • Participation in mini-rotations across disciplines
  • Connection with current and former Voyage participants through social collaboration tools
  • Immersion in Marriott’s rich culture and portfolio of global brands
  • Preparation for a supervisory or entry-level management role
  • Fulltime
Read More
Arrow Right