Assistant Manager - Room Operations

• Support the day-to-day activities of Rooms Operations including Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services
• Assist in working with employees to carry out guest arrival and departure procedures
• Maintain the property's cleanliness standards
• Strive to ensure guest and employee satisfaction and achieve the operating budget
• Open and close Front Desk shifts / Housekeeping and ensure completion of assigned shift checklist and other duties
• Run and review critical information contained in room operations reports
• Understand the functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
• Operate all department equipment as necessary and report malfunctions
• Ensure employees have the proper supplies and uniforms
• Understand night audit procedures and be able to comprehend and utilize reports as necessary
• Understand and comply with loss prevention policies and procedures
• Communicate performance expectations to employees in accordance with job descriptions
• Handle employee questions and concerns
• Effectively schedule employees to business demands and track employee time and attendance
• Supervise same day selling procedures to maximize room revenue and property occupancy
• Verify accuracy of room rates to maximize revenue opportunities
• Use budgets, operating statements and payroll progress reports as needed to assist in the management of Room Operations
• Participate in the management of departmental controllable expenses to achieve or exceed budgeted goals
• Understand the impact of Room Operations on the overall property financial goals and objectives
• Assist in the investigation of employee and guest accidents
• Assist in the use of a guest information tracking system to ensure a successful repeat guest recognition program is in use
• Set a positive example for guest relations
• Interact with guests to obtain feedback on product quality and service levels
• Respond to and handle guest problems and complaints
• Assist in the review of comment cards and guest satisfaction results with employees

• High school diploma or GED
• 3 years experience in the guest services, front desk, housekeeping, or related professional area
• OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
• 1 year experience in the guest services, front desk, housekeeping, or related professional area

The Autograph Collection offers a portfolio of brands with Marriott International