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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Assistant Manager - Room Operations

United States, Chicago · Job Posted June 10, 2026
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Job Description

Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position assists in working with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.

Job Responsibility

  • Supporting the day-to-day activities of Rooms Operations including Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services
  • Assisting in working with employees to carry out guest arrival and departure procedures and maintain property cleanliness standards
  • Striving to ensure guest and employee satisfaction and achieve the operating budget
  • Opening and closing Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties
  • Running and reviewing critical information contained in room operations reports
  • Understanding the functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
  • Operating all department equipment as necessary and reporting malfunctions
  • Ensuring employees have proper supplies and uniforms
  • Understanding night audit procedures and being able to comprehend and utilize reports as necessary
  • Understanding and complying with loss prevention policies and procedures
  • Communicating performance expectations to employees
  • Handling employee questions and concerns
  • Effectively scheduling employees to business demands and tracking employee time and attendance
  • Supervising same day selling procedures to maximize room revenue and property occupancy
  • Verifying accuracy of room rates to maximize revenue opportunities
  • Using budgets, operating statements and payroll progress reports as needed
  • Participating in the management of departmental controllable expenses
  • Understanding the impact of Room Operations on overall property financial goals
  • Assisting in the investigation of employee and guest accidents
  • Assisting in using guest information tracking system for repeat guest recognition
  • Setting a positive example for guest relations
  • Interacting with guests to obtain feedback and handle problems and complaints
  • Assisting in reviewing comment cards and guest satisfaction results with employees

Requirements

  • High school diploma or GED
  • 3 years experience in the guest services, front desk, housekeeping, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • 1 year experience in the guest services, front desk, housekeeping, or related professional area
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  • Understands night audit procedures and being able to comprehend and utilize reports as necessary
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