Assistant Manager - Room Operations - Overnight

• Supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services
• Assisting in working with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards
• Striving to ensure guest and employee satisfaction and achieve the operating budget
• Opening and closing Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties
• Running and reviewing critical information contained in room operations reports
• Understanding the functions of the Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
• Operating all department equipment as necessary and reporting malfunctions
• Ensuring employees have the proper supplies and uniforms
• Understanding night audit procedures and being able to comprehend and utilize reports as necessary
• Understanding and complying with loss prevention policies and procedures
• Communicating performance expectations employees in accordance with job descriptions for each position
• Handling employee questions and concerns
• Effectively scheduling employees to business demands and tracking employee time and attendance
• Supervising same day selling procedures to maximize room revenue and property occupancy
• Verifying accuracy of room rates to maximize revenue opportunities
• Using budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations
• Participating in the management of departmental controllable expenses to achieve or exceed budgeted goals
• Understanding the impact of Room Operations on the overall property financial goals and objectives
• Assisting in the investigation of employee and guest accidents
• Assisting in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences
• Setting a positive example for guest relations
• Interacting with guests to obtain feedback on product quality and service levels
• Effectively responding to and handling guest problems and complaints seeking assistance from supervisor as necessary
• Assisting in the review of comment cards and guest satisfaction results with employees

• High school diploma or GED
• 3 years experience in the guest services, front desk, housekeeping, or related professional area
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
• 1 year experience in the guest services, front desk, housekeeping, or related professional area

Bonus eligible