Assistant Manager - Room Operations - Overnight Job at Marriott Bonvoy (Tampa)

New

Assistant Manager - Room Operations - Overnight

Entry level management position that focuses on supporting the day-to-day activi...

Location

United States , Phoenix

Salary:

25.77 - 29.33 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
3 years experience in the guest services, front desk, housekeeping, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
1 year experience in the guest services, front desk, housekeeping, or related professional area

Job Responsibility

Supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services
Assisting in working with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards
Striving to ensure guest and employee satisfaction and achieve the operating budget
Opening and closing Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties
Running and reviewing critical information contained in room operations reports
Understanding the functions of the Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
Operating all department equipment as necessary and reporting malfunctions
Ensuring employees have the proper supplies and uniforms
Understanding night audit procedures and being able to comprehend and utilize reports as necessary
Understanding and complying with loss prevention policies and procedures

What we offer

Bonus eligible

Fulltime

Overnight Rooms Operations Manager

Assists in managing the execution of all operations in the rooms area department...

Location

United States , Orlando

Salary:

57000.00 - 73000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
4 years experience in the guest services, front desk, housekeeping, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the guest services, front desk, housekeeping, or related professional area

Job Responsibility

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff
Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department
Monitors compliance with standards and procedures
Leads specific team while assisting with meeting or exceeding property goals
Verifies that goals are being translated to the team as they relate to guest tracking and productivity
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths
Verifies that the team has the capabilities to meet expectations
Leads by example demonstrating self-confidence, energy and enthusiasm
Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them

What we offer

Chance to be proud of the work you do and who you work with

Fulltime

New

Rooms Operations Manager (Front Office PM & Overnight)

Assists in managing the execution of all operations in the rooms area department...

Location

United States , New York

Salary:

71000.00 - 88000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
4 years experience in the guest services, front desk, housekeeping, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the guest services, front desk, housekeeping, or related professional area.

Job Responsibility

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff
Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department
Monitors compliance with standards and procedures
Leads specific team while assisting with meeting or exceeding property goals
Verifies that goals are being translated to the team as they relate to guest tracking and productivity
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths
Verifies that the team has the capabilities to meet expectations
Leads by example demonstrating self-confidence, energy and enthusiasm
Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them

What we offer

Bonus Eligible

Fulltime

Assistant Restaurant Manager

Assists the General Manager in restaurant operations and in achieving planned sa...

Location

United States , Sioux City

Salary:

55000.00 - 60000.00 USD / Year

Perkins Restaurant & Bakery

Expiration Date

Until further notice

Requirements

Assists the General Manager in restaurant operations and in achieving planned sales and profit levels
Implementation, management, and enforcement of company policies, procedures, programs, and performance standards
Provide direction for restaurant staff to ensure maximum guest satisfaction
Ensuring execution of all employee duties to guarantee maximum guest satisfaction and a quality work environment
Demonstrates principles actions, uses sound judgment and follow through on commitments
Anticipates problems and issues and makes timely and sound decisions
Demonstrates a passion and working knowledge of food, liquor, beer and wine
Leads by example and maintains a guest first focus
Sets and shares goals with team, monitors and tracks progress of goals
Directly and honestly addresses issues and resolves conflicts and seeks opportunities for improvement

What we offer

Life/Disability Insurance
Dental insurance
Health insurance
Paid time off
2 weeks of vacation
Bonus
Closed on Christmas day
Medical, Dental, Vision, Wellness Program, Life Insurance, Disability Insurance
401k
Health Savings Account

Fulltime

Resort Assistant Manager

The Resort Assistant Manager oversees the Front Desk operations and acts as the ...

Location

Thailand , Surat Thani

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Must have existing work authorization to work in the country of Thailand
Proven experience in a similar role within a luxury hotel or resort
Excellent communication, problem-solving, and guest service skills and a strong team player
Excellent personal presentation and interpersonal skills
Proficiency in hotel management software and systems
Warmth, care and genuine enthusiasm when dealing with guests and internal customers
Commitment to upholding Four Seasons Service and Culture standards
Ability to handle multiple tasks and remain calm under pressure
Ability to function effectively in an unsupervised environment

Job Responsibility

Effectively communicates all details to relevant department of seamless execution. Prepare the welcome card and personalized amenities
Deliver a personalized, memorable and unique experience to the designated guests. Welcome and meet guests upon arrival and escort them to the villa as well as connect with guest during stay and upon departure
Assist guest in all inquiries in connection with resort services. Is fully knowledgeable of all resort facilities, operations hours, key contact personnel, in-house events, directions as well as fire, safety and emergency procedure
Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Actively offer service beyond guest’s expectation and ensure a memorable and personalized stay
Resolve guest complaints and find opportunities to recognize and personalize the service experience for all guests
Handle multiple tasks (Reception, Cashier, Concierge and Operator). Assist the team and buggy driver during crunch time
The ability to quote and be familiar with room and rate availability for current and future dates
The ability to accept reservations, changes and cancellations in the absence of reservations staff
The ability to select and block rooms for arriving guests

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Overnight Resort Assistant Manager

The Overnight Resort Assistant Manager (RAM) is an essential member of the Front...

Location

United States of America , Calistoga

Salary:

80000.00 - 85000.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

1+ years of previous Rooms Division supervisory or management experience required
Experience in a luxury resort highly preferred
Knowledge of Napa Valley and surrounding areas, highly desirable, however not required
Strong communication and interpersonal skills
Creates motivating work environment
Ability to multi-task in a high volume and demanding environment
Strong problem solving skills, ability to handle difficult situations and guests
Valid Driver’s License required and clean driving record
This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization

Job Responsibility

Manages the Guest Relations and Guest Service Agents. Interviews, trains and provides real time feedback. Conducts Performance evaluations and disciplines staff when needed. Create and monitor schedules of staff and assist in processing payroll
Assist Residence Manager with Residential requests to ensure satisfaction
Coordinates arrivals, departures and billing requirements with Sales and Catering Department. Blocks rooms for arrivals and ensures and discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Guests and Groups. Welcome and escort VIP guests
Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs, rebates, petty cash disbursements and direct billings. Checks cashier’s work at the end of the shift to ensure all transactions are reconcile with proper approvals and endorsements
Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees. Responds swiftly and effectively in any hotel emergency or safety situation
Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible, assists customers in all inquiries in connect with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person, on the phone, via email and Chat Messenger
Checks guests in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction
Utilizes a variety of computer systems to check guest in and out, run daily reports and select and block rooms for arriving guests
Works harmoniously and professionally with co-workers, guests, clients, vendors, etc

What we offer

Competitive Salary & Benefits
Cigna medical and dental benefit options
8 weeks of New Parental Leave Pay after 1 year of employment
Excellent Training and Development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary Employee Meals
401k Retirement Plans

Fulltime

Housekeeping Supervisor

Supervise, train and inspect the performance of assigned Room Attendants, Turndo...

Location

Cayman Islands , Grand Cayman

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Minimum two years of supervisory experience in a luxury brand is preferred
Supervise and coordinate the work of public area and deep clean attendants including the performance of contracted overnight cleaning crews
Required strong computer skills and able to manage all Microsoft applications
Basic knowledge in PMS-Opera is a plus
Able to work mornings, evening and overnight shifts
Knowledge of proper cleaning techniques, requirements and use of equipment
Knowledge of proper chemical handling is required
Train staff on specialized cleaning techniques and safety protocols
Report and follow up on maintenance issues through GXP/Empower Software
Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding

Job Responsibility

Supervise, train and inspect the performance of assigned Room Attendants, Turndown Attendants, Housemen and Public Area Attendants ensuring that all procedures are completed to the hotel's standards
Assist where necessary to ensure optimum service to guests
Supervise and coordinate the work of public area attendants and the deep cleaning teams
Oversee and evaluate the performance of third-party overnight cleaning contractors to ensure service standards are met
Conduct regular inspections of lobbies, hallways, public restrooms, pool decks, guest rooms returning back from RPM and deep cleaning
Ensure proper care and maintenance of marble surfaces, including polishing and stain prevention
Maintain inventory of cleaning supplies and coordinate with Director of Services and vendors as needed
Report and follow up on maintenance issues with engineering
Schedule preventive maintenance and repairs of cleaning equipment
Maintain accurate logs of equipment usage and service records

Fulltime

Nights Manager

About the Role Nights Manager - Milton Hill House, Oxfordshire | Full-Time / Pe...

Location

United Kingdom , Oxford

Salary:

14.23 GBP / Hour

14forty

Expiration Date

Until further notice

Requirements

Have previous experience in a hotel Front Office or Night Leadership role
Be confident leading a team and taking ownership of a shift independently
Have a strong understanding of hotel night procedures, guest service, and operational standards
Be highly organised, reliable, and able to stay calm under pressure
Be confident handling guest complaints, overnight issues, and operational decision-making
Have good attention to detail, particularly around night audit, billing, and reporting
Understand the importance of security, safeguarding, and compliance procedures overnight
Be confident using hotel systems and completing administrative tasks accurately
Have a proactive approach and be willing to step in wherever needed to support the operation
Be someone who manages actively and visibly

Job Responsibility

Overseeing the hotel operations throughout the night and acting as the main point of contact on shift
Leading, supporting, and supervising the nights team to ensure the shift runs smoothly and professionally
Taking responsibility for the safety, security, and general welfare of guests, team members, and the building overnight
Completing the night audit accurately and ensuring all end-of-day and overnight procedures are followed correctly
Managing guest queries, requests, complaints, and any overnight incidents in a calm and professional manner
Carrying out regular security checks, floor walks, and patrols across the hotel
Ensuring all Front Office standards, cash handling procedures, billing processes, and guest security procedures are followed at all times
Supporting the day teams by preparing clear handovers, highlighting any issues, and ensuring the hotel is set up for the following morning
Assisting with reservations and room allocations where required
Responsible for rota planning for the nights team

What we offer

Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
Aviva Digicare - Free annual healthcare check
Exclusive Benefits & Wellbeing site (Perks at Work)
Entertainment discounts - up to 55% off cinema tickets
Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
Travel discounts - Discounts with holiday companies such as TUI and Expedia
Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
Meals on duty
Vodaphone discounts
Pension scheme and Life Assurance

Fulltime

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Assistant Manager - Room Operations - Overnight

Job Description

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Looking for more opportunities?

Assistant Manager - Room Operations - Overnight

Assistant Manager - Room Operations - Overnight

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Overnight Resort Assistant Manager

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