Assistant Manager Room Operations - Guest Services Job at Marriott Bonvoy

Assistant Guest Service Center Manager

The Assistant Guest Service Center Manager at The Ritz-Carlton Bali will ensure ...

Location

Indonesia , Bali

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Bachelor's degree from accredited university or college
At least 2 years of related work experience
Less than 1-year supervisory experience

Job Responsibility

Coordinate, direct, and ensure telephone, fax, and modem lines are installed, maintained, and dismantled correctly
Process guest check-ins, check-outs, room assignments, reservations, and cancellations
Block rooms
activate keys
Set up guest accounts
verify/adjust billing
secure payment
Operate telephone switchboard station
assist with all calls/requests
relay messages

What we offer

Chance to be proud of the work you do and who you work with
Opportunity to join a portfolio of brands with Marriott International
Empowerment to be creative, thoughtful, and compassionate
Inclusive, people-first culture
Commitment to non-discrimination on any protected basis

Fulltime

Guest Service Manager

Guest Service Manager position at The Westin Wenzhou responsible for processing ...

Location

China , Wenzhou

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Set up accurate accounts for each guest according to their requirements
Ensure rates match market codes, document exceptions
Secure payment prior to issuing room key, verify/adjust billing
Compile and review daily reports/logs/contingency lists
Supply guests with directions and property information
Accommodate guest requests, contacting appropriate staff if necessary
Process all payment types, vouchers, paid-outs, and charges
Balance and drop receipts
Count and secure bank at beginning and end of shift

What we offer

Equal opportunity employer
Valued and celebrated unique backgrounds
Committed to non-discrimination
Empowering environment
Wellness programming

Fulltime

Assistant Manager Rooms Operations - Housekeeping

Entry level management position that focuses on supporting the day-to-day activi...

Location

Canada , Whistler

Salary:

60000.00 - 70000.00 CAD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
4 years experience in guest services, front desk, housekeeping, or related professional area
OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in guest services, front desk, housekeeping, or related professional area

Job Responsibility

Support day-to-day activities of Rooms Operations
Supervise Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services
Direct guest arrival and departure procedures
Maintain property cleanliness standards
Open and close Front Desk shifts
Run room operations reports
Supervise Room Operations department in absence of management
Operate department equipment
Ensure employees have proper supplies and uniforms
Understand night audit procedures

What we offer

Equal opportunity employer
Accommodations for disabilities
Employee recognition program

Fulltime

Assistant Rooms Operations Manager

Entry level management position focusing on supporting day-to-day activities of ...

Location

Canada , Calgary

Salary:

59000.00 - 80000.00 CAD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related professional area
OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in guest services, front desk, housekeeping, or related professional area
Understanding of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
Knowledge of night audit procedures and reports
Understanding of loss prevention policies and procedures
Experience with budget management and revenue optimization
Guest service and problem-solving skills
Staff training and supervision experience
Knowledge of safety procedures and emergency protocols

Job Responsibility

Support day-to-day activities of Rooms Operations
Supervise Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services
Direct and work with employees to carry out guest arrival and departure procedures
Maintain property cleanliness standards
Open and close Front Desk shifts/Housekeeping
Run and review room operations reports
Temporarily supervise all Room Operations areas in management absence
Operate department equipment
Ensure employees have proper supplies and uniforms
Supervise same day selling procedures to maximize room revenue

What we offer

Equal opportunity employer
Accommodations for applicants with disabilities
Commitment to associate well-being
Global team environment
Employee recognition program

Fulltime

Operations Assistant Manager

Operations Assistant Manager position at Sheraton Manila Bay, responsible for ca...

Location

Philippines , Manila

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Complete designated cashier and closing reports
Review shift logs/daily memo books and document pertinent information
Contact appropriate departments to resolve guest calls, requests, or problems
Process all guest check-ins by confirming reservations, verifying guest identity, requesting payment, assigning rooms, and issuing room keys
Sell rooms to guests without reservations
Ensure rates match market codes and document exceptions
Scan and charge checks from outlets to rooms
Assist management in training, evaluating, counseling, disciplining, motivating and coaching employees
Serve as role model and first point of contact for Guarantee of Fair Treatment/Open Door Policy
Report accidents, injuries, and unsafe work conditions

Fulltime

Rooms Operations Manager

Assists in managing the execution of all operations in the rooms area department...

Location

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related professional area
OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in guest services, front desk, housekeeping, or related professional area
Experience in leading room operations teams
Understanding of guest and employee satisfaction metrics
Knowledge of financial performance management
Experience with property standards and procedures

Job Responsibility

Assist in managing execution of all operations in rooms area departments (Front Office, Engineering/Maintenance, Housekeeping)
Manage staff and lead room operations team
Improve guest and employee satisfaction
Maximize financial performance of department
Monitor compliance with standards and procedures
Conduct human resources activities including hiring and employee feedback
Manage property rooms operations functions
Monitor activities affecting guest experience
Manage profitability through financial review and cost reduction

What we offer

Equal opportunity employer
Diverse and inclusive work environment
Career development opportunities
Global team belonging

Fulltime

Rooms Operations Manager

Assists in managing the execution of all operations in the rooms area department...

Location

United States , Orlando

Salary:

57000.00 - 71000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
4 years experience in guest services, front desk, housekeeping, or related professional area
OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in guest services, front desk, housekeeping, or related professional area
Understanding of brand's service culture
Ability to manage staff and operations
Experience in improving guest and employee satisfaction
Financial performance management skills
Compliance with standards and procedures

Job Responsibility

Assist in managing execution of all operations in rooms area departments
Manage staff and verify goals are translated to team
Create property environment emphasizing motivation, empowerment, teamwork
Understand employee and guest satisfaction results
Lead by example demonstrating self-confidence, energy and enthusiasm
Manage property rooms operations functions
Follow property specific second effort and recovery plan
Publish guest satisfaction results
Manage activities affecting guest experience
Provide excellent customer service

What we offer

Bonus eligibility
Equal opportunity employer
Diverse and inclusive work environment
Career development opportunities
Global team membership

Fulltime

Assistant Event Operations Manager

Assistant Event Operations Manager role at JW Marriott Atlanta Buckhead involves...

Location

United States , Atlanta

Salary:

25.02 - 29.33 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area
Alternatively, 3 years experience in two of the areas of hospitality to include food and beverage, culinary, guest services, front desk, housekeeping or related professional area
Experience running a shift, scheduling, performance management, problem-solving, running day-to-day operations, hospitality skills

Job Responsibility

Communicates service needs to chefs and stewards throughout functions
Totals charges for group functions and prepares checks
Verifies banquet rooms, restaurants, and coffee breaks are ready for service
Inspects cleanliness and presentation of china, glass, and silver
Sets tables according to event type and standards
Maintains cleanliness of work areas
Orders supplies for the department
Manages inventories and assets
Leads shifts and provides consistent high-quality service
Conducts room function inspections

What we offer

Bonus eligibility
Equal opportunity employer
Opportunities for training, development, and recognition
Holistic well-being focus
Belonging to a global team and luxury environment

Fulltime

Assistant Manager Room Operations - Guest Services

Marriott Bonvoy

Location:
United States

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 19, 2026

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Assistant Manager Room Operations - Guest Services

Marriott Bonvoy

Location:United States

Category:Hospitality and Tourism

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 19, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
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Category:
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Contract Type:
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Job Posted:
March 19, 2026