Assistant Manager - Room Operations Front Desk

• Supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services
• Assists in working with employees to carry out guest arrival and departure procedures and to maintain the property's cleanliness standards
• Strives to ensure guest and employee satisfaction and achieve the operating budget
• Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties
• Runs and reviews critical information contained in room operations reports
• Understands the functions of the Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
• Operates all department equipment as necessary and reporting malfunctions
• Ensures employees have the proper supplies and uniforms
• Understands night audit procedures and being able to comprehend and utilize reports as necessary
• Understands and complies with loss prevention policies and procedures
• Communicates performance expectations employees in accordance with job descriptions for each position
• Handles employee questions and concerns
• Effectively schedules employees to business demands and tracks employee time and attendance
• Supervises same day selling procedures to maximize room revenue and property occupancy
• Verifies accuracy of room rates to maximize revenue opportunities
• Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations
• Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals
• Understands the impact of Room Operations on the overall property financial goals and objectives
• Assists in the investigation of employee and guest accidents
• Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences
• Sets a positive example for guest relations
• Interacts with guests to obtain feedback on product quality and service levels
• effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary
• Assists in the review of comment cards and guest satisfaction results with employees.

• High school diploma or GED
• 3 years experience in the guest services, front desk, housekeeping, or related professional area
• OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
• 1 year experience in the guest services, front desk, housekeeping, or related professional area.

Bonus eligible