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Assistant Manager - Ritz Club

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Marriott Bonvoy

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Location:
China , Macau

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Assistant Manager position at The Ritz-Carlton Macau, responsible for ensuring the Gold Standards of The Ritz-Carlton are delivered graciously and thoughtfully every day. The role involves creating exceptional experiences for members and guests while maintaining the luxury service standards of the brand.

Job Responsibility:

  • Assist members and guests with pre-arrival process, arrival/check-in, member activities/experiences, problem resolution and member departure/check-out
  • Conduct pre-calls to arriving members
  • Make pre-arrival arrangements, grocery orders, amenity orders
  • Handle Front Office duties including check-in/check-out
  • Prepare arrival packets and departure folios
  • Perform audit checklists
  • Prepare and distribute welcome packages
  • Process billing and perform administrative duties
  • Respond to requests for special arrangements or services
  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees
  • Report accidents, injuries, and unsafe work conditions
  • Follow all company policies and procedures

Requirements:

  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • At least 1 year of supervisory experience
What we offer:
  • Equal opportunity employment
  • Valued and celebrated unique backgrounds
  • Creative, thoughtful and compassionate work environment
  • Professional development and training
  • Global brand experience

Additional Information:

Job Posted:
November 19, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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