Assistant Manager, Risk, Control & Compliance (Security – Auxiliary Police & Outsourced Guards)

• Develop a close working relationship with local government official i.e Police Force Department, Fire & Rescue Department and Special Service Department
• Coordinate with other Department in handling emergency situations and to ensure the security of visitors, co-workers and contractors in the mall and developing leadership with a conscious approach to identifying and implementing systems to detect, analyse, and reduce business loss, and financial impact, and prevent incidents and accidents
• Risk assessment to be conducted for all business functions
• Manage and provide monthly reporting on the performance of the outsourced security guards and auxiliary police unit
• To lead Security department in all aspects of security controls and system in compliance to MyTOWN’s safety & security procedures
• Manage and monitor the functionality of the Fire Control Room and all the system in place i.e. Fire Protection System, PA System, Fire-Man Intercom, CCTV, Lift & Elevator controls and etc
• Ensure all servicing, checklist reports, follow up and closure are compiled accordingly
• Enforce all safety and fire rules in the mall i.e. Sec-Check inspection and audit
• Develop and implement strategy for continuous security improvement in the mall
• Responsible for the overall CAPEX and OPEX Budget planning for security department
• Handling, investigating and preparing timely reports of any safety & security incidents in the mall
• Reviewing Loss and Found reports and takes follow-up action when necessary
• Ensures high security are maintained in all areas under surveillance and to drive risk topics regarding potential operational challenges in the units including implementation of the crowd management plan, traffic plan, process gaps, and risk exposure
• To ensure the unit is meeting compliance requirements by achieving positive results for all internal and external audits such as Sec Check, insurance , process audit and authorities’ inspections and coordinate with the unit Emergency Response Team and management for the handling of any emergency cases and provide appropriate actions according to the unit Emergency Management Plan
• Ensure that all the Auxiliary Police unit and Security Personnel are trained and familiar with firefighting procedures, theft handling procedures, bomb threat, incident threat etc. in accordance to MyTOWN’s Safety & Security procedures and government rules and regulations
• Educate and ensure all co-workers and external service providers on all aspects of the MyTOWN’s Code of Conduct, Anti-corruption & Bribery Policy, operational procedures, and local legislation relating but not limited to health, safety and security, and the environment, cultivating a culture of transparency and ethical conduct

• Minimum bachelor’s degree in occupational health/safety, Environmental Engineering or a related field
• 10+ years of experience in a similar or compliance role in retail or related industries (minimum with 5+ years in managerial level)
• Ability to communicate confidently and clearly in English and Malay (written and verbally)
• Familiar and understand the Auxiliary Police Force Act and Police Act 1967
• Experience with incident reporting and claims handling process with insurance company
• Experience in managing FCC and security guards and able to influence and develop people and act as a role model and coach
• Self-reliant and motivated with proven ability to work as part of a team as well as independently
• Experience dealing with fire drills, system testing, crisis management, investigating fraud and unethical behaviours
• Strong management, and leadership experience and a self-starter with a positive mindset
• Experience in setting and implementing long-term strategic plans, setting budgets, and following up goals
• Ability to read and understand legal and technical documents with strong technical knowledge of security and safety systems
• Experienced in investigating fraud and unethical behaviours
• Working knowledge of MS Office computer programs (PowerPoint, Word, and Excel)

A background as a police or military officer is highly valued