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Assistant Manager, Resort Amenity Services

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Villatel

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Location:
United States , Orlando

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Responsibility:

  • Oversee daily operations of all amenity spaces, including the waterpark, activities programming, and guest engagement areas, ensuring a safe, clean, and engaging environment for all guests.
  • Serve as the on-the-floor leader, maintaining strong visibility and presence while directing Amenity Team Members to ensure alignment with Villatel standards.
  • Provide leadership, direction, and support to team members, ensuring they are aligned, engaged, and delivering exceptional guest service.
  • Actively manage and adjust staffing deployment in real time based on guest flow, weather conditions, and operational needs.
  • Lead daily operational rhythm, including opening readiness, mid-day check-ins (Deep Dive), and closing procedures to ensure consistency and accountability.
  • Ensure all team members deliver exceptional hospitality aligned with the Villatel Experience Academy standards.
  • Act as the primary escalation point for guest concerns, resolving issues promptly, professionally, and with a guest-first mindset.
  • Proactively engage with guests to enhance their experience, identify opportunities, and create memorable moments.
  • Monitor guest feedback and communicate trends, wins, concerns, and opportunities to leadership.
  • Monitor all waterpark and amenity operations to ensure strict adherence to safety standards, policies, and emergency procedures.
  • Maintain active supervision of high-risk areas, ensuring team members are alert, properly positioned, and following protocols at all times.
  • Ensure all safety equipment, signage, and operational procedures are in place and functioning properly.
  • Lead onboarding and ongoing training for Resort Experience Hosts through the Villatel Experience Academy, ensuring all team members are properly trained and certified before operating independently.
  • Reinforce training standards daily through coaching, real-time feedback, and on-the-floor development.
  • Conduct skill validations and performance check-ins to ensure consistency across all roles and team members.
  • Support the development of a strong team culture by modeling leadership, accountability, and professionalism.
  • Oversee inventory levels for all amenity operations, including towels, activity supplies, equipment, and guest-facing materials.
  • Conduct routine inventory checks and coordinate restocking to ensure all areas remain fully operational and guest-ready.
  • Monitor inventory usage trends and identify opportunities to improve efficiency, reduce waste, and maintain cost control.
  • Ensure all equipment and materials are properly maintained, stored, and presented according to brand standards.
  • Support and oversee the execution of daily activities and special events, ensuring programming is organized, engaging, and aligned with the Villatel brand.
  • Ensure all experiences are delivered with energy, structure, and consistency.
  • Collaborate with leadership to enhance programming and identify opportunities to elevate the guest experience.
  • Conduct routine walkthroughs of all amenity areas to ensure cleanliness, presentation, and operational readiness.
  • Partner with maintenance, housekeeping, and other departments to address facility needs and resolve issues efficiently.
  • Ensure all areas are “guest-ready” at all times, maintaining a high standard of visual excellence.
  • Maintain clear and consistent communication with leadership, dispatch, and supporting departments to ensure seamless operations.
  • Provide real-time updates on operational status, challenges, and priorities.
  • Document and communicate key incidents, performance insights, and operational opportunities.
  • Support opening and closing procedures, ensuring team readiness, operational setup, and completion of end-of-day responsibilities.
  • Ensure compliance with all company policies, procedures, and safety standards at all times.
  • Take ownership of assigned operational focus areas (training, inventory, or programming), while collaborating with fellow supervisors to ensure overall team success.
  • Lead with a sense of urgency, accountability, and ownership in all aspects of the role.

Requirements:

  • High School Diploma or equivalent required. Associate or bachelor’s degree in hospitality management, recreation, or related field preferred.
  • Previous experience in hospitality, recreation, waterpark operations, or guest services required. Supervisory or leadership experience preferred.
  • Strong leadership and interpersonal skills, with the ability to guide, motivate, and support a team in a fast-paced environment.
  • A genuine passion for hospitality and delivering exceptional guest experiences.
  • Excellent communication skills, with the ability to interact professionally with guests, team members, and leadership.
  • Strong problem-solving skills and the ability to make decisions quickly and effectively in a dynamic environment.

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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