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Avantor is looking for a dynamic, forward-thinking, and experienced Assistant Manager, Operations role who will be responsible for delivering results working closely with the Sales and Operational teams. The Assistant Manager Operations role will be responsible for driving results and productivity of the operations support team through effective management and communication. In this position, the individual will work closely with leadership to help communicate strategy and deliver stellar results that drive operational efficiencies. This role will plan and manage the daily operations of team members to execute defined tasks and processes. The individual in the role must be detail-oriented with strong management, communication, and project leadership skills.
Job Responsibility:
Coach, counsel, and develop operational support associates to achieve departmental enterprise goals and promote operational efficiency
Collaborate with the management to identify and arrange needed associates on-boarding training and development
Lead cross-functional teams to drive projects and initiatives, ensuring alignment with organizational goals
Collaborate with various departments and stakeholders in a matrix environment to achieve business objectives
Facilitate effective communication and coordination across different functions to ensure seamless execution of tasks and projects
Manage associate workload dashboard and key metrics to support identified tasks
Partner with leadership to identify and build knowledge for additional required tasks/processes
Balance short term and long term needs to ensure the architecture can scale and evolve accordingly
Leverages business tools and machine learning technologies to drive innovative solutions for business needs
Scale and expand our analytics offerings, skills, and technologies
Lead and inspire a team of operational support associates, fostering a positive and collaborative work environment
Set clear performance expectations and provide regular feedback to team members to ensure continuous improvement and development
Conduct regular team meetings to communicate goals, updates, and address any concerns or challenges
Recognize and reward high performance, motivating team members to achieve their best
Resolve conflicts and handle disciplinary actions in a fair and consistent manner
Develop and implement strategies to improve team morale and engagement
Requirements:
Any degree
10+ years of relevant work and Management Experience
Minimum of 5 years of experience at the Supervisor/Team Leader level
Excellent verbal and written communication skills
Self-starter who thrives in a fast-paced environment
Ability to manage and prioritize concurrent work assignments
Leadership skills to manage associates and other parties in a matrixed environment
Excellent interpersonal skills to manage relationships and to deal with conflicts in a professional and objective manner
Ability to learn new tools and processes quickly and effectively