Assistant Manager Premier Services, HSBC

Assistant Manager Premier Services

HSBC

Location:
India, Gurugram

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Assistant Manager Premier Services role supporting Premier Relationship Managers in achieving income plans through acquisition, cross sales, retention, and growth of their portfolios. The role provides dedicated support to PRMs and serves as a point of contact for clients, delivering memorable service experiences with problem-solving attitude.

Job Responsibility:

Provide high quality sales support to a team of Premier Relationship Managers
Reduce time spent on process and administrative tasks by PRMs
Support PRMs to manage client contact and service
Handle client's enquiries relating to PRM's portfolio
Maintain strong knowledge of PRM's portfolio of clients
Proactively respond to clients in face-to-face and telephone settings
Execute suitable solutions for product areas
Manage Premier desk in absence of PRM
Coordinate with cross functional teams to manage Premier TAT/customer expectations
Ensure all processes and procedures are accurate and in accordance with HSBC Bank policy standards

Requirements:

Minimum Bachelor's degree / Graduation with 2 years of experience
Holistic understanding of the Branch Operations and Processes of the bank
Sound understanding of the company's customer service requirements
Exceptional and updated knowledge of Banking products, systems and processes
Well organized and depicts professional image
Extra-ordinary Business focus and customer orientation
Self-motivated with drive to overachieve on goals and targets
Close bonding with immediate team members and skillful association with support group colleagues

Nice to have:

Understanding of regulatory guidelines and internal AML & Sanction Policy
Knowledge of CRMS and analytical tools
Experience with RMP for activity management
Ability to organize events

Additional Information:

Job Posted:
September 20, 2025

Expiration:
October 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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